This is the topic were basing the assignment on. H&M is Swedish based and their

This is the topic were basing the assignment on. H&M is Swedish based and their customer service model is more of the “indirect selling” method (similar to IKEA where you help yourself), I think the issue that we “observed in-person” should be along the lines of poor direct customer services practices. For example, things like, no sales people on the floor, don’t greet you upon entry, hard to find help, quick interaction/somewhat rude, head down at cash with little engagement, etc. Find one issue that relates to this topic and as well use only legitimate websites, NO WIKIPEDIA or non sourced websites. You are only doing question 3 and it is highlighted as well I will provide you with questions two so you can have insight on the company it self.