Respond to the following in a minimum of 175 words: Mitigating communication obs

Respond to the following in a minimum of 175 words:
Mitigating communication obstacles and conflict management strategies are sometimes necessary in an organizational setting.
Please define these terms and explain what they mean, in your words (not just a rehash of what the readings tell us). You may do this in one post or two.
For one or both of the terms, please describe a situation where you used one or both in an organizational setting. Did the situation turn out well, or not?