Question 1 of 20 People spend a considerable part of their working day _________

Question 1 of 20
People spend a considerable part of their working day _________ with others. One of the findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed more recently by Oshagbemi (1988), is that managers and others consistently underestimate the amount of time they spend …
A. relating
B. hiding from
C. talking about
D. misunderstanding
Question 2 of 20
_________ is a core competence. People who cannot _______ cannot relate. Nichols and Stevens (1957) estimate that 45 per cent of all communication time is spent __________ compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact that people spend so much time __________, few ever receive any formal training on how to __________ effectively.
A. Talking
B. listening, listening
C. Observing
D. selling
Question 3 of 20