Chapter 10 in your eText discusses Kotter’s (2007) eight-step change model. Which of these steps do you think is the most challenging? Which is most important? Give specific examples of how an organization either effectively navigated all 8 steps or alternatively, missed one of the steps and it led to change resistance or ineffective change.
Please use the chapter attached and cited below:
Palmer, I. (2016). Managing Organizational Change: A Multiple Perspectives Approach (3rd Edition). McGraw-Hill Higher Education (US). https://online.vitalsource.com/books/9780077470357
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