BOOK Information: Services Marketing – Integrating customer focus Across the Fir

BOOK Information: Services Marketing – Integrating customer focus Across the Firm SEVENTH EDITION. Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. ISBN-10: 0078112109
The other two References must be from professional and academic journals or
official webpages of professional agencies and legitimate organizations. Newspaper articles and
webpages should not be used. Wikipedia is NOT a legitimate source. Spell and grammar check your document to ensure it is correct, concise,clear and cohesive. APA format required. This research paper is over services marketing and the book should be the main source for information. NO plagerism or using long quotations. This is very important and it will be check.
This Paper must be in APA format. Do not include the cover page. The eight pages I am requesting are for the first page of content to the refernece page.