DIVERSITY IN CUSTOMER SERVICE PAPER 100 POINTS This course contains a
DIVERSITY IN CUSTOMER SERVICE PAPER 100 POINTS This course contains a diversity overlay and through a research and personal reflective paper, you will address diversity issues in customer service as they relate to two cultural groups in the United States, women* will be one required group. The first half of the paper will focus on the related research. The second half will include a personal perspective that details and explains what you find important relating to diversity in customer service. Diversity is the “understanding that each individual is unique and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies (Gladstone.uoregon.edu). This can also include, but not limited to class, disability, immigration status, gender expression, color/phenotype, racial mixture, and linguistic expression, to name a few. To assist you in developing the outline and paper, review the following resources as they provide a breadth of information about diversity, and customer service. Note: These do not exhaust the numerous resources available. Journal Journal of Customer Service in Marketing & Management Articles https://www.ethnoconnect.com/articles/7-multicultural-customer-service http://www.prismdiversity.com/downloads/Providing-Outstanding-Service-Across-Cultures.pdf Blogs
7 Benefits Of Diversity In Customer Service At Your Company
https://searchcustomerexperience.techtarget.com/tip/5-benefits-of-developing-diversity-in-customer-service http://wwmr.us/wp/courses/customerservice/unit2/unit2-3/ https://www.klausapp.com/blog/cultural-diversity-customer-service/ Diversity in Customer Service Draft Outline 20 POINTS DUE: Sunday, October 10, 2021, by 11:59 PM The midterm requirement is to create a draft expanded and detailed outline that includes what will be researched and presented in the final paper. The outline will explain the various areas (listed below) that will be detailed, and it must have a logical flow. Use the required Diversity in Customer Service Draft Outline Template. Diversity in Customer Service Paper 80 POINTS DUE: Friday, December 10, 2021, by 11:59PM · Use the required Diversity in Customer Service Paper Template. Select one (1) of the following cultural groups that are historically oppressed groups in the United States, such as: African Americans, Asian Americans, Pacific Islanders, Latino/as, American Indians, Arab Americans, women*, and GLBTQ (gays, lesbians, bisexuals, transgender, and queer identified people). Diversity in Customer Service – 2 FULL Pages, 1-inch margins, double spaced, 12-point font · Analyze issues of diversity in customer service as they relate to women* and your chosen cultural group. · Describe the challenges that both cultural groups face relating to customer service. · Compare and contrast the customer service aspects as they apply to both cultural groups. Personal Perspective – 2 FULL Pages, 1-inch margins, double spaced, 12-point font · Using your own personal experiences, both good and bad, detail your thoughts and perspectives on diversity in customer service. · Provide specific examples and detail your thoughts and perspectives on diversity in customer service as affected by two (2) of the following: Social systems and behaviors; Political systems and behaviors; Economic systems and behaviors; Environmental systems and behaviors. · References – Minimum three (3)

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