Category: Tourism

APA format 300-word essay on what you believe are the three most important factors for restaurants to deliver great service for their clientele.

It is possible to go around the world for love and to open up to other culture without changing them because it be modified by the inhabitants themselves. We have a common culture in the world and will go around the world to be closer to each of these cultures that encompasses the whole earth.

It is possible to go around the world for love and to open up to other culture without changing them because it be modified by the inhabitants themselves. We have a common culture in the world and will go around the world to be closer to each of these cultures that encompasses the whole earth.

Read the case study and identify potential risks for a small to medium size hospitality business like Chalet Matsuzaka (see the case study attached) and answer the following questions:
What were some challenges and initial risks faced by the owners of the business when opening their business?
What are the potential risks for a business like Chalet Matsuzaka?
What can be done to understand, analyse, mitigate and respond to these risks?

Select a hospitality organization and based on the facts and specific circumstances of the organization write a feasible Hotel Crisis Management Plan that includes at least the following aspects:
CRISIS MANAGEMENT PLAN STRUCTURE (CMP)
INTRODUCTION
· Risk Analysis (Risk identification or Vulnerabilities)
The development of a Crisis Management Plan should start with an assessment of the potential vulnerabilities, risks, and threats facing a hospitality operator and the evaluation of the crisis preparedness at the corporate, regional or local level.
SWOT (Internal and external landscape) and PESTLE analysis.
· Risk evaluation (qualitative/quantitative)
· Risk treatments (Acceptance. Reduction, Outsourcing, Avoidance)
CRISIS PLAN
· Crisis Management Team (CMT)
Members. Who is in the CMT
Role responsibilities description.
Command Centre Location (corporate, regional or local level)
· Contact information
· Crisis Management Activation
When do you want to activate your Crisis Management Team?
What events at what scale are the triggers?
Who confirms that there is a crisis?
What are the first procedures and the first steps taken?
· Definition of a Crisis
Definition of your crisis level/alert level/escalation level/early warning system.
· Information Handling
How do you want to collect, evaluate, and report incidents, monitoring of (social) media, prepare reports, support decision making, internally, towards stakeholders?
Who is responsible? In what form is the information distributed?
Are there considerations or procedures for handling classified information?
· Crisis communication
How do you want to handle the media?
Who are the spokespersons?
How do you observe media reception and social networks?
Location for press conferences?
Who can help (communication advisors, call centers)?
Appearance of internet presence (black site, creation of FAQ)?
(*) Since communication is a key element in Crisis Management, a separate Crisis Communication Plan addressing these issues should be developed.
· Responses to specific types of emergencies or Special Plans (e.g. Contingency Plans, Evacuation Plans) E.g. for handling pandemics, storms, strikes, dangerous goods incidents, etc. (Summarize at least 1 type of emergency)

Please read the case study below. To the best of your ability, answer the questions regarding it.
Mini-Case Study: “Meeting the Needs of Hockey Works”
Mr. Bradley Butler is the president and chief executive officer of Hockey Works, a Midwest manufacturing firm located in the downtown area of Anycity, Ohio. Meetings with several important guests are scheduled over the next few months.
One meeting involves a group of three potential investors from the West Coast. During their two-day stay, the investors will be touring the company’s offices and plant as well as reviewing financial statements and business plans of Hockey Works. Mr. Butler hopes to impress this group with the efficiency and businesslike atmosphere of the company.
A meeting is also planned for the company’s seven regional sales representatives. Mr. Butler intends to use their three-day stay as a reward for last year’s success and to familiarize them with a new product line.
The third meeting is with three international sales representatives. During their five-day stay, they will be introduced to the company’s complete product line. Mr. Butler also plans to work with these sales representatives in analyzing the competition and developing an international marketing strategy.
Three Anycity hotels have consistently promoted their facilities to Hockey Works:
The Broadstreet is a 300-room, independent luxury hotel located in the heart of the downtown business and shopping district. The hotel offers world-class service and provides ample meeting and banquet facilities, a nationally recognized upscale dining room, a plush lounge with nightly entertainment, and an indoor swimming pool with an adjacent exercise room. The Broadstreet offers extensive concierge services and provides complimentary shuttle service to the airport.
The Home Fires is a seventy-five-room, chain-affiliated suite hotel located in a nearby suburb that is thirty minutes from the downtown business and shopping district. While the hotel has limited meeting room facilities, the spacious parlor rooms enable many guests to conduct small meetings in their suites. The suites also contain a compact kitchenette with refrigerator and in-room beverage service. The only food service offered by the Home Fires is a complimentary breakfast buffet. Each evening, guests are invited to a social hour, during which the hotel provides two complimentary drinks. The hotel has a small outdoor pool and provides guests with maps of local jogging trails.
Flights Landing is a 500-room, chain-affiliated airport hotel that is one hour from the downtown business and shopping district. The hotel offers extensive meeting room facilities and state-of-the-art audiovisual equipment. Flights Landing also operates a business center for guests, offering fax capability, secretarial services, and computer resources. Food and beverage outlets include a twenty-four-hour coffee shop, a restaurant and lounge, and limited room service
1/Given the information in the case, list the needs and expectations that Mr. Butler and his groups may have in relation to hotel accommodations.
2/What additional information do you think Mr. Butler should secure from each of the hotels before deciding where each group should stay?
3/Identify the facilities and services that representatives from each hotel might stress when attempting to convince Mr. Butler that their hotel can meet the needs of all three groups.

7 munts video
. In this Module, we have learned about the five dimensions of service quality.
1) List and define the five dimensions of service quality. (3 points)
2) Pick ONE type of tourism, sports any recreational activities you have enjoyed recently. Describe the services provided by the organization (or the firm) on each of the dimensions. (7 points)
2. Service encounters are being altered by introducing advanced technologies, including self-service kiosks, virtual reality, or humanoid robots. After reviewing the learning materials in the PowerPoint, textbook, and video, discuss a technology-mediated (or remote) encounter.
1) Choose and describe one type of technology-mediated (or remote) encounter. Then, compare the technology-mediated (or remote) encounter to a face-to-face encounter. (4 points)
2) Discuss how the technology-mediated (or remote) encounter determines customer satisfaction/dissatisfaction. For example, you could consider what benefits customers get from the technology-mediated (or remote) encounter. You could also discuss any problems the technology-mediated (or remote) might cause. In addition to the text and lecture, you may use your own experiences or other sources of information to illustrate your point. (6 points)
not essay answer the question.
for number 2 ((I recently visited Sharm El-Sheikh in Egypt for the holidays. The plans for our visit were made successful by the Al Tayyar Travel Group, a travel company that has serviced all my travel plans. We made online bookings for our flight and hotel at Sharm El-Sheikh. The customer service personnel were very polite as she keenly registered all our needs for the location. This included the price range, specifications of the hotel, flight dates and times, and other important information. During the visit, the flight was comfortable, and the flight attendants were very polite and eager to help. When we arrived, the management of the hotel we booked introduced themselves and welcomed us joyfully. The travel group had done a good job in securing a hotel that suited our preferences. I liked that the hotel had a beautiful view of the Red Sea. On our return journey, we received the same services on our flight. I highly recommend Al Tayyar Travel Group because the services offered are very impressive. ))

from the presentation I need you to help me inthe Q in word :
Reflection Questions and Group Evaluation
Make sure to write your name at the top of the page.
And below your name, write the names of your group members.
For the Group Evaluation:
What were each group member’s key strengths and contributions to the project? How did these strengths positively impact the group’s work?
Reflecting on the group’s interactions, how did communication and collaboration influence the progress and quality of the project? Were there any challenges in these areas that need to be addressed?
Did the group’s distribution of tasks and responsibilities feel fair and balanced? Are there any adjustments you suggest for better task allocation?
Considering your own contribution and participation, how did you engage with the group’s activities and discussions? Were there ways in which you could have been more proactive or collaborative?
Bottom of Form
For the reflection questions:
What were the key concepts or main takeaways from today’s class?
Were there any aspects of today’s material that you found challenging or confusing?
Did you encounter any “aha” moments or insights during today’s class? If “yes,” what were they, and how did they enhance your understanding?
Were there any questions left unanswered in your mind after today’s class? How might you go about exploring those topics?
Did you find the teaching methods or materials used in today’s class effective for your learning style? If not, what alternative approaches could enhance your learning experience?
Can you identify gaps in your understanding or areas where you need further practice? How might you address these gaps moving forward?
How does today’s class relate to your personal or career goals? Are there specific skills or knowledge areas that you believe are particularly relevant?

it needs to be done properly and follow the task on there with a literature review and appendices and methodology with illustrations

Assignment should be in an essay-style format (3500 words)
Choose a tourist destination (only one destination and one you did not use for your original submission) which is potentially fragile both in terms of culture and environment. Look at the potential socio-cultural issues and impacts of tourism on the host destination. Analyse and critically evaluate the challenges of the socio-cultural and environmental issues. Suggest positive strategies which could be employed to ensure more sustainable tourism.
Note: Choose only one tourism destination which must be different from the one you selected for your original submission.
PREPARATION FOR THE ASSESSMENT
Where possible, your case study should include:
▪ A brief summary of the socio-cultural and environmental issues. Summarize the location and the society and culture and explain and justify why it has been chosen,
▪ A brief overview of past and current tourism in this region and host perceptions of tourism development in the region.
▪ Analyse the main socio-cultural issues and impacts associated with tourism and other threats to this region.
▪ Critically evaluate these impacts, issues and threats to the hosts’ culture and destination.
▪ Discuss and evaluate major challenges for the future and the implications of further tourism development
▪ Consider existing and potential sustainable strategies to minimise the impacts and issues and provide and evaluate recommendations to reduce negative impacts and support the positive development of tourism.
▪ You should use the conceptual ideas discussed in the lectures so far as the basis for your answer, however, you must also draw on examples and/or case studies from the academic literature. In order to identify literature which is relevant to your chosen question, refer both to the readings which accompany each lecture and to the module reading list (see the reading MIP).
Assignment Guidelines
1. The essay will be word processed and demonstrate competence in English grammar and vocabulary and fluency in communication of business language, awareness of cultural differences between origin and destination regions and a degree of competence in a critical and investigative approach. The reference section of the written report will be in the Harvard format. Appropriate sources will be cited in the text.
2. The assignment will be around 4000 words (10% +or -) and the word count should be stated at the end of the assignment.
3. Excellent students will make a reasoned discussion in a professionally written essay that leads the reader to a clear conclusion.