Category: Tourism

After downloading the article, start with abstract, then focus on the conceptual part (e.g. Discussion and Conclusion), not methodology ›Your reflection Paper should include:  ›A summary of the article – rephrase, not copy & paste. Your paper will be checked for similarity score.  ›Based on the article topic, propose and elaborate two future research questions within the hospitality industry: o At least 1 paragraph for each future research question. It requires you to put some thoughts and do some further research on your interested research questions. You should clearly explain what research question you want to investigate, why this research question is important, what results you would expect, and how the expected results can contribute to the theory and industry practices. o Sometimes the “Limitation and Future Directions” section can be helpful. But please don’t directly copy paste anything from the paper 🙂 You need to reflect on what you have read in the assigned article, then propose and elaborate TWO future research questions that you would like to conduct a research to find the answers. You need  At least 1 paragraph for each future research question. It requires you to put some thoughts and do some further research on your interested research questions.  You should clearly explain what research question you want to investigate, why this research question is important, what results you would expect, and how the expected results can contribute to the theory and/or industry practices

After downloading the article, start with abstract, then focus on the conceptual part (e.g. Discussion and Conclusion), not methodology ›Your reflection Paper should include:  ›A summary of the article – rephrase, not copy & paste. Your paper will be checked for similarity score.  ›Based on the article topic, propose and elaborate two future research questions within the hospitality industry: o At least 1 paragraph for each future research question. It requires you to put some thoughts and do some further research on your interested research questions. You should clearly explain what research question you want to investigate, why this research question is important, what results you would expect, and how the expected results can contribute to the theory and industry practices. o Sometimes the “Limitation and Future Directions” section can be helpful. But please don’t directly copy paste anything from the paper 🙂 You need to reflect on what you have read in the assigned article, then propose and elaborate TWO future research questions that you would like to conduct a research to find the answers. You need  At least 1 paragraph for each future research question. It requires you to put some thoughts and do some further research on your interested research questions.  You should clearly explain what research question you want to investigate, why this research question is important, what results you would expect, and how the expected results can contribute to the theory and/or industry practices.

(1,000 words) in APA format (including cover page, in-text citations, and reference page) about how your media consumption has influenced:
How you see yourself
How you see others
How you see the world
The essay should have the following:
Introductory paragraph with a thesis statements: The purpose of this essay is to discuss x, y and z. This essay will focus on x, y and z points.
“How much” or “how little” media you consumed during the week and discuss the extent to which this is a typical week and if it not typical, why not.
What does a typical week of media consumption look like for you?
Share any surprises you found from your media consumption for the week.
A substantial section of the essay where you analyze and discuss:
How different individuals are represented in the media you consume and/or you can comment on who is not represented in the media you consume:
Please choose at least three aspects of identity to discuss–race, gender expression, age, sexual identity, disability, chronic illness, economic status, religion—and explain whether the representations that you see and hear in the media that you consume are accurate, inaccurate, and/or based on stereotypes, myths and/or misinformation. Which stereotypes, myths and misinformation is being included and how does that influence how we see ourselves, other people and the world? If you think it’s an accurate representation, please explain why you think it’s accurate.
In this section, also discuss how media consumption is linked to leisure
(cite at least two course readings to support this part of your essay).
A concluding section of the essay where you discuss how you can become a more critical consumer of media:
How can you be more thoughtful in your consumption, understanding and analysis of your media?
For this final section, read at least one of the links below to inform your response (be sure to cite your source)
You can also find your own essay/article about critical consumption of media (be sure to cite it in the paper and at the end)
Reminder: All must be written in APA format, including: cover page, in-text citations, and a reference page.

APA format 300-word essay on what you believe are the three most important factors for restaurants to deliver great service for their clientele.

It is possible to go around the world for love and to open up to other culture without changing them because it be modified by the inhabitants themselves. We have a common culture in the world and will go around the world to be closer to each of these cultures that encompasses the whole earth.

It is possible to go around the world for love and to open up to other culture without changing them because it be modified by the inhabitants themselves. We have a common culture in the world and will go around the world to be closer to each of these cultures that encompasses the whole earth.

Read the case study and identify potential risks for a small to medium size hospitality business like Chalet Matsuzaka (see the case study attached) and answer the following questions:
What were some challenges and initial risks faced by the owners of the business when opening their business?
What are the potential risks for a business like Chalet Matsuzaka?
What can be done to understand, analyse, mitigate and respond to these risks?

Select a hospitality organization and based on the facts and specific circumstances of the organization write a feasible Hotel Crisis Management Plan that includes at least the following aspects:
CRISIS MANAGEMENT PLAN STRUCTURE (CMP)
INTRODUCTION
· Risk Analysis (Risk identification or Vulnerabilities)
The development of a Crisis Management Plan should start with an assessment of the potential vulnerabilities, risks, and threats facing a hospitality operator and the evaluation of the crisis preparedness at the corporate, regional or local level.
SWOT (Internal and external landscape) and PESTLE analysis.
· Risk evaluation (qualitative/quantitative)
· Risk treatments (Acceptance. Reduction, Outsourcing, Avoidance)
CRISIS PLAN
· Crisis Management Team (CMT)
Members. Who is in the CMT
Role responsibilities description.
Command Centre Location (corporate, regional or local level)
· Contact information
· Crisis Management Activation
When do you want to activate your Crisis Management Team?
What events at what scale are the triggers?
Who confirms that there is a crisis?
What are the first procedures and the first steps taken?
· Definition of a Crisis
Definition of your crisis level/alert level/escalation level/early warning system.
· Information Handling
How do you want to collect, evaluate, and report incidents, monitoring of (social) media, prepare reports, support decision making, internally, towards stakeholders?
Who is responsible? In what form is the information distributed?
Are there considerations or procedures for handling classified information?
· Crisis communication
How do you want to handle the media?
Who are the spokespersons?
How do you observe media reception and social networks?
Location for press conferences?
Who can help (communication advisors, call centers)?
Appearance of internet presence (black site, creation of FAQ)?
(*) Since communication is a key element in Crisis Management, a separate Crisis Communication Plan addressing these issues should be developed.
· Responses to specific types of emergencies or Special Plans (e.g. Contingency Plans, Evacuation Plans) E.g. for handling pandemics, storms, strikes, dangerous goods incidents, etc. (Summarize at least 1 type of emergency)

Please read the case study below. To the best of your ability, answer the questions regarding it.
Mini-Case Study: “Meeting the Needs of Hockey Works”
Mr. Bradley Butler is the president and chief executive officer of Hockey Works, a Midwest manufacturing firm located in the downtown area of Anycity, Ohio. Meetings with several important guests are scheduled over the next few months.
One meeting involves a group of three potential investors from the West Coast. During their two-day stay, the investors will be touring the company’s offices and plant as well as reviewing financial statements and business plans of Hockey Works. Mr. Butler hopes to impress this group with the efficiency and businesslike atmosphere of the company.
A meeting is also planned for the company’s seven regional sales representatives. Mr. Butler intends to use their three-day stay as a reward for last year’s success and to familiarize them with a new product line.
The third meeting is with three international sales representatives. During their five-day stay, they will be introduced to the company’s complete product line. Mr. Butler also plans to work with these sales representatives in analyzing the competition and developing an international marketing strategy.
Three Anycity hotels have consistently promoted their facilities to Hockey Works:
The Broadstreet is a 300-room, independent luxury hotel located in the heart of the downtown business and shopping district. The hotel offers world-class service and provides ample meeting and banquet facilities, a nationally recognized upscale dining room, a plush lounge with nightly entertainment, and an indoor swimming pool with an adjacent exercise room. The Broadstreet offers extensive concierge services and provides complimentary shuttle service to the airport.
The Home Fires is a seventy-five-room, chain-affiliated suite hotel located in a nearby suburb that is thirty minutes from the downtown business and shopping district. While the hotel has limited meeting room facilities, the spacious parlor rooms enable many guests to conduct small meetings in their suites. The suites also contain a compact kitchenette with refrigerator and in-room beverage service. The only food service offered by the Home Fires is a complimentary breakfast buffet. Each evening, guests are invited to a social hour, during which the hotel provides two complimentary drinks. The hotel has a small outdoor pool and provides guests with maps of local jogging trails.
Flights Landing is a 500-room, chain-affiliated airport hotel that is one hour from the downtown business and shopping district. The hotel offers extensive meeting room facilities and state-of-the-art audiovisual equipment. Flights Landing also operates a business center for guests, offering fax capability, secretarial services, and computer resources. Food and beverage outlets include a twenty-four-hour coffee shop, a restaurant and lounge, and limited room service
1/Given the information in the case, list the needs and expectations that Mr. Butler and his groups may have in relation to hotel accommodations.
2/What additional information do you think Mr. Butler should secure from each of the hotels before deciding where each group should stay?
3/Identify the facilities and services that representatives from each hotel might stress when attempting to convince Mr. Butler that their hotel can meet the needs of all three groups.

7 munts video
. In this Module, we have learned about the five dimensions of service quality.
1) List and define the five dimensions of service quality. (3 points)
2) Pick ONE type of tourism, sports any recreational activities you have enjoyed recently. Describe the services provided by the organization (or the firm) on each of the dimensions. (7 points)
2. Service encounters are being altered by introducing advanced technologies, including self-service kiosks, virtual reality, or humanoid robots. After reviewing the learning materials in the PowerPoint, textbook, and video, discuss a technology-mediated (or remote) encounter.
1) Choose and describe one type of technology-mediated (or remote) encounter. Then, compare the technology-mediated (or remote) encounter to a face-to-face encounter. (4 points)
2) Discuss how the technology-mediated (or remote) encounter determines customer satisfaction/dissatisfaction. For example, you could consider what benefits customers get from the technology-mediated (or remote) encounter. You could also discuss any problems the technology-mediated (or remote) might cause. In addition to the text and lecture, you may use your own experiences or other sources of information to illustrate your point. (6 points)
not essay answer the question.
for number 2 ((I recently visited Sharm El-Sheikh in Egypt for the holidays. The plans for our visit were made successful by the Al Tayyar Travel Group, a travel company that has serviced all my travel plans. We made online bookings for our flight and hotel at Sharm El-Sheikh. The customer service personnel were very polite as she keenly registered all our needs for the location. This included the price range, specifications of the hotel, flight dates and times, and other important information. During the visit, the flight was comfortable, and the flight attendants were very polite and eager to help. When we arrived, the management of the hotel we booked introduced themselves and welcomed us joyfully. The travel group had done a good job in securing a hotel that suited our preferences. I liked that the hotel had a beautiful view of the Red Sea. On our return journey, we received the same services on our flight. I highly recommend Al Tayyar Travel Group because the services offered are very impressive. ))