Category: Tourism

Use the Emotional Reducing model found in Chapter 7 (Customer Service: Skills for Success by: Robert Lucas) to write a response to a customer who is unhappy with a service breakdown (please specify a complaint or breakdown of your choice). Why did you choose this approach?
Be sure to respond to at least one of your classmates’ posts.
(classmate post)
Jamie McCaskill (She/Her)
TuesdayFeb 13 at 1:56am
Hello Professor,
I was a manager at a loan company some time back. We only offer loans to people in our local area. We had a customer who took out a loan and was expected to pay monthly installments. She defaulted on the loan and didn’t pay us for months. When we called her trying to collect she would always tell us that she wasn’t working and didn’t have income at that time but would make a payment as soon as she could. Our company would still run her card every could of weeks for the full payment due back. We had sent notices to her home and got them returned with no forwarding address. We knew she moved after calling her mother when we couldn’t get her. One month we ran it and got the full amount paid in full! We got so excited that we were able to close that account. The next afternoon, she called and wanted us to stop payment. She said it was her first check and that it was meant for her rent. As much as I wanted to help, I couldn’t. She wanted to rewrite the loan so she could at least have some of the money for the rent. Unfortunately, Company policy prevents us from writing a loan to those out of our area. Here is my response.
Good day, Donna,
I understand the situation at hand has left you in a bind. I send my deepest sympathy for the stress that was caused by this inconvenience. While our store is unable to write you a loan at this time, I can send you the information for our sister store in the area where you are currently residing. Please make sure that you call them to set up an appointment to take in your new documentation. We would like to thank you for your business and hope to work with you in the future.
Best regards,
I chose this problem-solving method because it was an easy fix to lead her where she needed to be led when I could no longer help her. It doesn’t leave her feeling helpless and gives her a chance to redeem herself.
Jamie

Once you have completed reading the Research Article #1, you must write a reaction paper about the article, which must be 2-3 pages, double-spaced with 12 font-size. The reaction paper must include the summary of the article and your insights. Each reaction paper is equivalent with 10 points. The quality of summary and creative insights will decide your grade. You have to upload your reaction paper in either Word or PDF file on Canvas by the due dates indicated. Copying other’s works will be considered “Plagiarism,” resulting in F grade in this class. Please remember that the similarity check on Canvas will be conducted to check the originality of your work. The similarity percent of your work should be below 15% for the consideration of full credits (10 pts).

i have the info attatched below i want you to make a newsletter for the topics. we are a travel agency in Jordan

Read and respond to Chapter 14 “Discussion Questions” #1 and #2 (page 396)
For both questions, include your reasons and supporting information for why you selected your answer.

Read the Chapter 13 “You Decide” scenario.
Respond to the following question, Is Xanadeaux embracing sustainability or are they committing a sin of greenwashing to include these statements in their marketing? Use critical thinking and specific examples in your response.
Be prepared to defend your position in class.

please read the word file (literature review) and make 2 slides of the following subheadings (1- trends 2- issues in the industry) and write 2 pages notes
i will upload my group powerpoint so you can see my 2 slides empty (trends ) and (issues in the industry) PLEASE ONLY FOCUS ON THE 2 SLIDES (ISSUES AND TRENDS )OTHER EMPTY SLIDES ARE MY GROUP RESPONSIBLITY

Biggest challenges facing the restaurant industry today.
5 – 7 pages, APA Format, individual Term Paper.

Assessment Type: Major report
Word Limit: 1800
Referencing: APA7
Do not use AI or Fake Articles in this report
We view a multitude of information from our everyday surroundings through lenses made up of
our identity, preconceptions, and social norms. However, our interpretation of information should
not be the only one we consider.
Recent changes to the tourism industry have provided an opportunity for the future of the Tourism
and Hospitality Industry to be transformed and build further connections between People and
Places. Differentiation in the visitor experiences that are available within a destination are critical
for long term sustainability and competitiveness.
In Assessment 3, you will be required to consider industry stakeholders’ images and views of
Hurstbridge through attending a webinar and make a recommendation for a new sustainable
visitor experience product. Your idea should be supported by applying two of the key
topics/concepts discussed throughout the semester You should utilise both academic and
industry research.
Your report should comprise distinct parts:
a) Title Page
b) Executive summary (not included in the word count)
c) Introduction including structure of report and recommendation background (200 words)
d) Background of destination (Hurstbridge) and opportunities and strengths you are
focusing on (200 words), include maps and photos from the field trip
e) One Proposed Visitor Experience product for your target market which considers the
opportunities provided and identifies a gap in the visitor product offering. Your idea
should apply two of the key topics and concepts discussed throughout the semester
(700-750 words).
f) Recommended target market/s for your new visitor experience (you should consider the
demographic, geographic and psychographic characteristics of your markets with
supporting research and use of info graphics) (400-450 words)
g) Conclusion (200 words)
IMPORTANT NOTES:
• Submit your report as a Word Document to Turnitin via MyWAI
• Consider the professional presentation of your document, it should be appealing and
attractive for stakeholders to review• Include diagrams, pictures and maps where necessary
• You must not undertake any primary research when completing the report (interviews
or questionnaires).
• Refer to the resources available below

Using Design Thinking methodology, create the draft of the new narrative for Charleston SC. Imagine how your proposed new campaign will create an emotion in the mind of the prospective leisure traveler and trigger the curiosity to learn more about the city. Use your creative thinking and, if needed, A.I. tools to assist you. I prefer to write a little historic background. No need for reference.
Comments from Customer
Discipline: Travel

The Risk Management Process of a Specific Event.
use your knowledge and skills to cover the following themes.
Choose one of the following event types:
Sports Events
the Title:
(Opening ceremony of the World Cup in Saudi Arabia 2034)
Then, identify its:
Intent: The purpose of the event; why it is being held; what the host or hosting organization wants to accomplish by holding the event (the goals and objectives).
Extent: The size of the event; the space required; the duration; the number of guests; the volumes of materials, equipment, supplies, and suppliers.
Content: The event elements and components desired or required to meet the goals and objectives of the event.
For the type of event you chose, create the following:
The Risk Assessment Plan Involving Risk Identification and Risk Analysis Tools and Techniques used.
The Risk Response applied, and its tools and techniques used.
Procedures applied to monitor and control the potential risks.
Prepare a Power Point file presentation, not more than 20 slides encompassing the significant points of the points covered in the project.
Instruction for the Project:
Guidelines for the word file: Type of writing style (Times New Roman) font size (14), Line space (1.5), Portrait Layout Justified, (12 – 25 pages), in addition to one page—a cover page at beginning and another one for list of references used at the end.
Guidelines for the power point file: Type of writing style (Arial), (12 – 20 slides), in addition to the first slide —a cover slide at beginning and another one for list of references used at the end.
A list of References used (considering APA style for writing) should be added by the end of the project.
Notice:
Please Make sure the presentation is summarized of word document and the word document the details.
– The event has not happened before and must be in the future.
– choose in new Stidum in Saudi Arabia such as (Jeddah central stadium) http://stadiumdb.com/designs/ksa/jeddah_central_project_stadium
– Add Introduction and conclusion.