Analysis of a Case from the “Real World”
Description
The assignment is worth 200 points or 20% of the overall course grade. The assignment is to analyze the case provided below by answering all the questions included in a scholar paper format.
This case: A patient on a medical unit received the wrong medication and was transferred to intensive care due to complications from the medication. Two days later the quality improvement department forms a team to complete root cause analysis on the error. The team is given information about the error and informed that the same error had occurred on two other units in the past year for a total of five times. The hospital is new to using root cause analysis. The team consists of a physician, a representative from medical records and one from informatics, two staff nurses (one from the unit where the error just occurred and one from one of the other units that experienced the same error), a member of the policy and procedure committee, a nursing student, and a medical student. There is a lively discussion and sharing of possible causes for the medication error. In the beginning, the team is told to not narrow their choices of causes and to focus on the system rather than assuming individual staff reasons for the errors. During their analysis, the team used a fishbone analysis chart and a Pareto chart. When the team completes its work it is informed that the patient has sued the hospital. The team is upset, but they listen to the risk management staff and attorney.
The analysis must respond to the following questions:
Who should be on this team and is not included? Why?
Why is root cause analysis important?
What questions should the team ask?
What are some types of causes the team might identify?
Why did the team use the fishbone analysis chart and the Pareto chart?
What is malpractice? How might risk management and the hospital’s legal team use root cause analysis?
This assignment focuses on:
CO2: Apply quality improvement processes and tools to measure, analyze and interpret health care data. (PO1, 4)
CO5: Create and implement an outcome-based performance management program. (PO3, 7)
Instructions
Analyze the case provided by responding to all the questions in a scholarly writing paper format.
The paper should be a minimum of 4 pages excluding title and references pages.
The student is to cover all the case analysis questions.
APA 6th edition format required.
Rules of grammar, spelling, word usage, and punctuation are consistent with formal written work with no exceptions.
Must be a Word document.
The student case analysis paper covers the following questions (each question worth 30 points): At least 3 scholarly references and citations and references consistent with correct format.
Struggling with where to start this assignment? Follow this guide to tackle your assignment easily!
Analysis of a Case from the “Real World”
Introduction
Root cause analysis (RCA) is an essential tool in healthcare quality improvement (QI) processes used to identify the underlying causes of adverse events or near misses, with the goal of preventing recurrence. In the case provided, a medication error resulted in significant complications for a patient who required intensive care. Additionally, this medication error had occurred on two other units over the past year. The QI department initiated a root cause analysis to determine the contributing factors, involving a multidisciplinary team to review the issue. This paper will analyze the case provided, addressing key aspects such as team composition, the importance of root cause analysis, the types of causes the team might identify, the rationale for using specific tools like the fishbone and Pareto charts, and the implications of malpractice.
Who Should Be on This Team and Who Is Not Included? Why?
The team assembled for the root cause analysis includes a physician, a representative from medical records, one from informatics, two staff nurses (from the unit where the error occurred and one from another unit), a member of the policy and procedure committee, a nursing student, and a medical student. While this group is fairly representative of different departments, there are some key stakeholders missing that could enhance the RCA process.
First, a pharmacist should be included on the team. Since the incident involved a medication error, a pharmacist would be crucial in identifying issues related to medication administration, storage, labeling, and the use of electronic medical records (EMRs). Their expertise could provide insight into the medication process from prescribing to administration.
Additionally, a clinical manager or charge nurse from the unit where the error occurred would add valuable perspective on workflow, staffing, and the organization of patient care. This individual could give insight into the operational and human resource factors that may have contributed to the error.
Finally, a patient safety officer would be a valuable addition. This role is directly focused on identifying and mitigating risks to patient safety, ensuring that system-level changes are prioritized to reduce error recurrence.
Why is Root Cause Analysis Important?
Root cause analysis is critical in healthcare because it shifts the focus from blaming individuals to understanding and addressing systemic issues that contribute to adverse events. RCA helps identify underlying factors that, if not addressed, may lead to repeated mistakes. This approach is particularly important in a healthcare setting where errors can directly impact patient health outcomes.
In this case, the hospital’s use of RCA can potentially uncover flaws in medication administration systems, communication breakdowns, or gaps in training that led to the medication error. By addressing these systemic issues, the hospital can improve patient safety, prevent future incidents, and foster a culture of continuous improvement.
Moreover, RCA aids in maintaining the institution’s accreditation and meeting the standards set by regulatory agencies. Addressing errors effectively helps hospitals comply with safety guidelines set by organizations such as The Joint Commission and helps in avoiding future lawsuits by reducing the likelihood of recurrence.
What Questions Should the Team Ask?
The team conducting the root cause analysis should ask the following questions:
- What is the precise nature of the medication error? – This question helps the team understand exactly how and where the error occurred in the medication administration process.
- Who was involved in the error, and what was the context of the mistake? – Identifying the human factors involved, including workload, fatigue, or distractions, can help uncover factors contributing to the error.
- Were there any system flaws in the medication administration process? – The team needs to explore whether there are issues in medication ordering, storage, or tracking systems.
- What training and education were provided to staff regarding this medication? – Ensuring that staff are properly trained on the medications they administer is vital.
- How were the incident and its consequences communicated across departments? – Effective communication within the healthcare team can prevent errors from escalating and ensure that all members of the team are properly informed.
What Are Some Types of Causes the Team Might Identify?
The team might identify the following causes through the root cause analysis:
- Human Factors – This includes errors made by healthcare providers due to miscommunication, inadequate training, or distraction. For example, the wrong medication could have been administered if the nurse was unfamiliar with the medication or the patient’s specific needs.
- System Failures – These are issues in the overall healthcare system that contribute to errors, such as flawed medication administration protocols, issues in the electronic health record (EHR) system, or problems with medication labeling.
- Environmental Factors – These could include staffing shortages, high workload, or distractions in the work environment that lead to mistakes.
- Communication Breakdowns – Inadequate communication between the prescribing physician, nursing staff, and the pharmacy could have contributed to the error.
- Procedural or Policy Issues – Policies or procedures related to medication ordering, verification, and administration could be outdated, incomplete, or inconsistently followed.
Why Did the Team Use the Fishbone Analysis Chart and the Pareto Chart?
The fishbone analysis chart (also known as an Ishikawa diagram) is used to identify the potential causes of a problem in a systematic and organized way. In this case, the team used it to visualize the relationship between different factors contributing to the medication error. It helped them categorize the causes into groups such as people, processes, equipment, environment, and materials. This allowed them to identify root causes more effectively rather than just focusing on surface-level issues.
The Pareto chart, which follows the 80/20 rule (80% of problems come from 20% of causes), helped the team identify the most significant issues affecting patient safety. By using the Pareto chart, the team could prioritize the areas for improvement that would have the greatest impact on reducing errors. This tool is useful for making data-driven decisions in quality improvement initiatives, allowing the team to focus on the most critical problems first.
What Is Malpractice? How Might Risk Management and the Hospital’s Legal Team Use Root Cause Analysis?
Malpractice is a legal term used to describe professional negligence by a healthcare provider that results in harm to the patient. In the case of the medication error, if the error was caused by negligence, the hospital could be held liable for malpractice. Malpractice claims arise when the healthcare provider deviates from the accepted standard of care, and this deviation results in harm to the patient.
Root cause analysis plays a crucial role in risk management and the hospital’s legal team by providing a systematic, objective approach to understanding what went wrong. The analysis can demonstrate that the hospital has a process in place to identify and address system errors, which may help reduce liability in the event of a lawsuit. If the RCA identifies systemic issues (rather than individual negligence), it can provide a defense against malpractice claims, showing that the hospital is actively working to prevent future errors.
Additionally, RCA findings can inform risk management strategies, helping the hospital develop new policies, training programs, and protocols to improve patient safety and minimize the risk of future legal claims.
Conclusion
In conclusion, this case study demonstrates the importance of root cause analysis in improving patient safety, reducing medical errors, and preventing future lawsuits. By using systematic tools like the fishbone and Pareto charts, the hospital’s team can identify and address the underlying causes of the medication error, thereby improving their overall quality improvement processes. Understanding and addressing human, system, and environmental factors that contribute to errors is crucial for fostering a culture of safety and continuous improvement in healthcare. Moreover, root cause analysis serves as a critical tool for risk management and the legal defense of the institution, as it provides evidence that the hospital is taking appropriate steps to rectify systemic issues and prevent future harm.