For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario. CompTIA 6-Step Troubleshooting Process: Identify the problem. Establish a theory of probable cause. Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution. Verify full system functionality and if applicable implement preventative measures. Document findings, actions, and outcomes. How Will My Work Be Evaluated? As you progress in your information technology and cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. For this assignment, you should articulate your findings from the six support cases. But the challenge you face is in expressing a technical solution to a nontechnical audience. Avoid jargon and acronyms. Find a way to relay your solution (and challenges) in language that your audience will find easily relatable. Communicating in this manner will not always be easy. You may struggle to find the right analogy or metaphor. But if you can master the skill of summarizing your results and recommendations to management in an effective presentation, you will demonstrate how you use your technical knowledge to convey your ideas to others in a professional setting. You will also earn the respect and trust of your peers, your supervisor, and upper management as an effective communicator. You will be viewed as an employee ready for advancement. The following evaluation criteria aligned to the competencies will be used to grade your assignment: 1.1.1: Articulate the main idea and purpose of a communication. 1.1.3: Present ideas in a clear, logical order appropriate to the task. 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas. 2.1.1: Identify the issue or problem under consideration. 2.3.1: State conclusions or solutions clearly and precisely. 12.7.2: Explain the process of analyzing IT incidents. 13.1.1: Create documentation appropriate to the stakeholder. Your deliverable for the project is an annotated PowerPoint Presentation covering the following: List of the six tickets you selected (two each from Level 1, Level 2, and Level 3) One to two slides for each ticket, in which you: State the problem. Describe the steps taken to troubleshoot/analyze the problem. Propose a brief resolution. One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)? One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet. If you haven’t already done it last week, download the Support Queue Case Study Presentation Template to get started. Delete the instructional text from the template before you submit. Select two help desk tickets from each level and explain in the PowerPoint template how you would solve them. Level 1.1 Ticket 1002: subject mouse not working Assignee: Open Raised by: Irene Fredericks, Human Resources, 10 min ago Category: Mouse?peripherals Priorty: Med Message: My mouse has stopped working. I checked the Windows device manager, and the mouse entry is not there. I need my mouse! Level 1.2 1003 ticket subject black computer screen Assignee: Open Raised by: Todd Schneider, Payroll, 05 min ago Category: Video issue Priority: Med Message: My computer screen is black. I turned the computer off and on and the lights are on the front PC, but that did not resolve the issue. Level 2.1 ticket subject Dell machine making clicking sounds Assignee: Open Raised by: Juan Delarosa, Human Resources, 11 min ago Category: Booting Issue Priority: Med Message: My Dell OptiPlex 9020 Mini Tower will not go to the Windows desktop. I heard a series of audible sounds, like Morse code?!? I think the pattern is one, followed by three, then two. What does that mean? Level 2.2 ticket subject cannot connect to online share drive Assignee: Open Raised by: Blake Chaudhary, Sales Inventory Analyst Category: Network Connectivity Issue Priority: High Message: I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no problem. My boss is really leaning on me to get those figures in and he needs access right away. Follow-Up from Help Desk Associate Jen: When I had Blake do an IPCONFIG for me, he read his IP address as 169.254.2.8. The network address for his unit is 10.20.30.x. I am not sure why it is different. What do you think is going on? level 3.1 Ticket 3003: subject frozen computer Assignee: Open Raised by: Bettina Müller, Fashion Design Category: Computer Crashing Priority: Med Message: My computer is totally frozen. All I see is an error message that says, “controller has failed.” I have a short deadline to pitch for a new line of bags to be show at the Fashion Goods and Accessories Exposition in Osaka. I tried rebooting my machine, but the problem comes back after a few minutes. I have an OptiPlex GX240. LEVEL 3.2 Ticket subject Restart/Update Loop Assignee: Open Raised by: Marci Wallace, Buyer, Tokyo Office Category: Windows Update Priority: High Message: When I turned on my PC at the office today, it started to boot, and then started doing a Windows 10 update. But it keeps trying to reboot and update. It is on the sixth try and still won’t boot up; it’s just the same Windows update install over and over. What should I do? Follow-Up from Help Desk Associate Jen: Windows update is not completing, sending Marci’s PC into an endless loop. From my experience, there can be several underlying issues that may cause Windows Update to fail. You may need to try several different things to resolve the issue. I recommend consulting Microsoft’s knowledge base. https://www.support.com/how-to/how-to-fix-a-windows-pc-that-keeps-rebooting-12992 (File 1 : Presentation slides to use for the template of assignment)
Category: Computer Science
The CompTIA A+ certification demonstrates to employers that you have the knowled
The CompTIA A+ certification demonstrates to employers that you have the knowledge, ability, and skills in entry-level PC technology. Many industry insiders started with the CompTIA A+, and that led them to higher-paying, more complex jobs in both IT and cybersecurity. Many large corporations such as Apple, Cisco, Microsoft, and others recognize the value of the CompTIA A+ certification. For those of you in the military or working for the US Department of Defense, the credential is recognized under Information Assurance Technical (IAT) Level 1 of the DoD 8140/8570 IA Workforce baseline certifications. These skills will serve as your foundation for the more advanced cybersecurity certifications offered by CompTIA (Cloud+, CySA+, Linux+, Network+, Security+, Server+) and other organizations. For this discussion, choose one of the following options (be sure to include the option number in your post title): Option 1: This course and the CompTIA A+ certification will help you prepare for and meet the knowledge and skill requirements needed for job roles including: desktop support specialist field service technician help desk technician help desk support specialist IT support specialist PC technician service desk analyst technical support specialist Go to indeed.com or ziprecruiter.com and conduct research on the A+ certification. Choose a city, state, zip code, or ”remote” area of interest. What did you find? What surprised you? Are the salaries what you expected? Would you be willing to relocate to find a better position or garner more pay? Option 2: Visit the CompTIA.org/CertsRoadmap. Explore the IT careers. What did you find interesting? Where did find the A+ certification? Choose a path and talk about what interests you. Does the tool help you see a career track? Why or why not?
What are the political implications that arise from the cybersecurity policy/str
What are the political implications that arise from the cybersecurity policy/strategy you have selected (from Paper 1 attached about Comprehensive National Cybersecurity Initiative CNCI)? Attention should be given to how politicians or policy makers have addressed the policy/strategy, why those politicians or policy makers came to those conclusions, and the ramifications of those decisions.
Unit 9 Malware Analysis in Windows. I dont know how to do the lab. So the teache
Unit 9 Malware Analysis in Windows. I dont know how to do the lab. So the teacher said just to do a one page pager on Malware Analysis in Windows. The class in Computer Forensics. Use APA format . Just search for something and write a paper on it. Could you make sure to have a reference?
please follow instructions in the provided attachments. zData should be used fro
please follow instructions in the provided attachments. zData should be used from housing market assignment
write a 1-2 page assessment of wireless security and describe some of the strate
write a 1-2 page assessment of wireless security and describe some of the strategies that a user can take to protect their data no matter what network they connect to. We should be able to identify what networks may be malicious, and the steps we can use to prevent connecting to them. Also, once you are on a network that might be malicious, what steps should be done to ensure the integrity of your data?
Remember to be clear about what action you are recommending. Executive managemen
Remember to be clear about what action you are recommending. Executive management will want to understand not only what you discovered, but also what you propose as a solution. The company’s leaders will want to know what decisions they need to make based on your findings. Give them the actionable information they need to decide.
You may want to review these presentation resources to help you with your narrated presentation. You will provide voice annotation for all slides in the following format:
five to 10 slides maximum; limit bullets to no more than six per slide
voice annotation for every slide (excluding the reference slide)
a reference slide with one to two quality sources
How Will My Work Be Evaluated?
As you progress in your cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. By summarizing your results and recommendations to management in an effective presentation, you are demonstrating how you use your technical knowledge to convey your ideas to others in a professional setting. Your ability to express your recommendations to provide information for decision makers in a format that uses the right mix of technical detail in a business context is an important workplace and career skill.
The following evaluation criteria aligned to the competencies will be used to grade your assignment:
1.2.2: Employ a format, style, and tone appropriate to the audience, context, and goal.
1.3.3: Integrate appropriate credible sources to illustrate and validate ideas.
2.1.3: Explain the significance of the issue or problem.
12.3.2: Describe the implementation of controls.
12.8.1: Recognize the process to obtain approval from the business process owner.
13.2.1: Evaluate vendor recommendations in the context of organization requirements.
If you haven’t already downloaded it last week, download the Presentation to Management Template now and follow the instructions in the document.
Remember to delete the instructional text from the template before you submit.
When you are finished, click “add a file” to upload your work, then click the Submit button.
For this project, you will apply the CompTIA 6-Step Troubleshooting Process to e
For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group. As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario. CompTIA 6-Step Troubleshooting Process: Identify the problem. Establish a theory of probable cause. Evaluate the theory to determine the actual cause. Establish a plan of action to resolve the problem and implement the solution. Verify full system functionality and if applicable implement preventative measures. Document findings, actions, and outcomes. How Will My Work Be Evaluated? As you progress in your information technology and cybersecurity career, you may find yourself making presentations to customers, client audiences, and management. For this assignment, you should articulate your findings from the six support cases. But the challenge you face is in expressing a technical solution to a nontechnical audience. Avoid jargon and acronyms. Find a way to relay your solution (and challenges) in language that your audience will find easily relatable. Communicating in this manner will not always be easy. You may struggle to find the right analogy or metaphor. But if you can master the skill of summarizing your results and recommendations to management in an effective presentation, you will demonstrate how you use your technical knowledge to convey your ideas to others in a professional setting. You will also earn the respect and trust of your peers, your supervisor, and upper management as an effective communicator. You will be viewed as an employee ready for advancement. The following evaluation criteria aligned to the competencies will be used to grade your assignment: 1.1.1: Articulate the main idea and purpose of a communication. 1.1.3: Present ideas in a clear, logical order appropriate to the task. 1.3.3: Integrate appropriate credible sources to illustrate and validate ideas. 2.1.1: Identify the issue or problem under consideration. 2.3.1: State conclusions or solutions clearly and precisely. 12.7.2: Explain the process of analyzing IT incidents. 13.1.1: Create documentation appropriate to the stakeholder. Your deliverable for the project is an annotated PowerPoint Presentation covering the following: List of the six tickets you selected (two each from Level 1, Level 2, and Level 3) One to two slides for each ticket, in which you: State the problem. Describe the steps taken to troubleshoot/analyze the problem. Propose a brief resolution. One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)? One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet. If you haven’t already done it last week, download the Support Queue Case Study Presentation Template to get started. Delete the instructional text from the template before you submit. Select two help desk tickets from each level and explain in the PowerPoint template how you would solve them. Level 1.1 Ticket 1002: subject mouse not working Assignee: Open Raised by: Irene Fredericks, Human Resources, 10 min ago Category: Mouse?peripherals Priorty: Med Message: My mouse has stopped working. I checked the Windows device manager, and the mouse entry is not there. I need my mouse! Level 1.2 1003 ticket subject black computer screen Assignee: Open Raised by: Todd Schneider, Payroll, 05 min ago Category: Video issue Priority: Med Message: My computer screen is black. I turned the computer off and on and the lights are on the front PC, but that did not resolve the issue. Level 2.1 ticket subject Dell machine making clicking sounds Assignee: Open Raised by: Juan Delarosa, Human Resources, 11 min ago Category: Booting Issue Priority: Med Message: My Dell OptiPlex 9020 Mini Tower will not go to the Windows desktop. I heard a series of audible sounds, like Morse code?!? I think the pattern is one, followed by three, then two. What does that mean? Level 2.2 ticket subject cannot connect to online share drive Assignee: Open Raised by: Blake Chaudhary, Sales Inventory Analyst Category: Network Connectivity Issue Priority: High Message: I need to access my sales projections on the shared drive. I could access them yesterday afternoon, no problem. My boss is really leaning on me to get those figures in and he needs access right away. Follow-Up from Help Desk Associate Jen: When I had Blake do an IPCONFIG for me, he read his IP address as 169.254.2.8. The network address for his unit is 10.20.30.x. I am not sure why it is different. What do you think is going on? level 3.1 Ticket 3003: subject frozen computer Assignee: Open Raised by: Bettina Müller, Fashion Design Category: Computer Crashing Priority: Med Message: My computer is totally frozen. All I see is an error message that says, “controller has failed.” I have a short deadline to pitch for a new line of bags to be show at the Fashion Goods and Accessories Exposition in Osaka. I tried rebooting my machine, but the problem comes back after a few minutes. I have an OptiPlex GX240. LEVEL 3.2 Ticket subject Restart/Update Loop Assignee: Open Raised by: Marci Wallace, Buyer, Tokyo Office Category: Windows Update Priority: High Message: When I turned on my PC at the office today, it started to boot, and then started doing a Windows 10 update. But it keeps trying to reboot and update. It is on the sixth try and still won’t boot up; it’s just the same Windows update install over and over. What should I do? Follow-Up from Help Desk Associate Jen: Windows update is not completing, sending Marci’s PC into an endless loop. From my experience, there can be several underlying issues that may cause Windows Update to fail. You may need to try several different things to resolve the issue. I recommend consulting Microsoft’s knowledge base. https://www.support.com/how-to/how-to-fix-a-windows-pc-that-keeps-rebooting-12992 (File 1 : Presentation slides to use for the template of assignment)
The CompTIA A+ certification demonstrates to employers that you have the knowled
The CompTIA A+ certification demonstrates to employers that you have the knowledge, ability, and skills in entry-level PC technology. Many industry insiders started with the CompTIA A+, and that led them to higher-paying, more complex jobs in both IT and cybersecurity. Many large corporations such as Apple, Cisco, Microsoft, and others recognize the value of the CompTIA A+ certification. For those of you in the military or working for the US Department of Defense, the credential is recognized under Information Assurance Technical (IAT) Level 1 of the DoD 8140/8570 IA Workforce baseline certifications. These skills will serve as your foundation for the more advanced cybersecurity certifications offered by CompTIA (Cloud+, CySA+, Linux+, Network+, Security+, Server+) and other organizations. For this discussion, choose one of the following options (be sure to include the option number in your post title): Option 1: This course and the CompTIA A+ certification will help you prepare for and meet the knowledge and skill requirements needed for job roles including: desktop support specialist field service technician help desk technician help desk support specialist IT support specialist PC technician service desk analyst technical support specialist Go to indeed.com or ziprecruiter.com and conduct research on the A+ certification. Choose a city, state, zip code, or ”remote” area of interest. What did you find? What surprised you? Are the salaries what you expected? Would you be willing to relocate to find a better position or garner more pay? Option 2: Visit the CompTIA.org/CertsRoadmap. Explore the IT careers. What did you find interesting? Where did find the A+ certification? Choose a path and talk about what interests you. Does the tool help you see a career track? Why or why not?
Hi The assignment is in the file. Please be careful not to plagiarize and the s
Hi
The assignment is in the file. Please be careful not to plagiarize and the solution should be clear.
·You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on Blackboard via the allocated folder. These files must not be in compressed format.
·It is your responsibility to check and make sure that you have uploaded both the correct files.
·Zero mark will be given if you try to bypass the SafeAssign (e.g. misspell words, remove spaces between words, hide characters, use different character sets, convert text into image or languages other than English or any kind of manipulation).
·Email submission will not be accepted.
·You are advised to make your work clear and well-presented. This includes filling your information on the cover page.
·You must use this template, failing which will result in zero mark.
·You MUST show all your work, and text must not be converted into an image, unless specified otherwise by the question.
·Late submission will result in ZERO mark.
·The work should be your own, copying from students or other resources will result in ZERO mark.
·Use Times New Roman font for all your answers.