Identification of the problem(s). Explain with reference to appropriate concepts

Identification of the problem(s). Explain with reference to appropriate concepts, theories and research findings, and evidence of the case.
Analysis of the solution
i. how the recommended solution was/is expected to resolve
the problem(s) presented
ii. how the recommended solution was/is likely to be
received.
1200 words
we had an assignment to find a company and ask its manager some questions.
I have attached what I need to be written about productivity, and also I have attached a question we asked the manager. 
if you have some questions feel free to ask me