Case Study Instructions Read the scenario below and create a manager/leader impr

Case Study Instructions Read the scenario below and create a manager/leader improvement plan. Use the template attached to complete this manager or leader plan. Scenario Jamie was recently hired as the director of HIM operations within a 500-bed teaching facility. Jamie is a recent graduate of an online HIM bachelor’s program and she successfully obtained her registered health information (RHIT) certification within the last month. The director of HIM operations is responsible for the following functions within the HIM department as well as managing the 25 employees that perform these functions: Release of information (ROI) Management of outsourced transcription Patient education for the use and access to patient portals The management Issues present within the operations workgroup that Jamie will be managing are: High employee turnover rate Lack of standardized training programs for new employees Distrust of previous management by employees Turnaround times for ROI requests exceed the required benchmarks Job descriptions for the employees are outdated Customer service skills are not optimal as evidenced by the number of complaints received by the senior director of HIM Deliverables Give Jamie two examples to utilize in her improvement plan as she works with her group. The examples should address the issues in department (listed above under Issues) in the functions that she overseas. The improvement goals should include support from a variety of management and leadership theories outlined within the chapter. The goals should also include realistic time frames for completion. See the example below for a reference: Manager: Jenny Joe Operations Area Improvements Goals Management / Leadership Theory Date of Completion Release of Information Develop customer service skills for all ROI employees to include phone calls, emails and face-to-face interactions. Values-based leadership: treat others based on the values of the organization. March 2019