Describe a time when you have communicated particularly well. What were the keys

Describe a time when you have communicated particularly well. What were the keys to success? What about a time when you communicated poorly? What did not work, why, and what were the results?
To prepare your post, please be sure to complete all weekly reading assignments first. You are encouraged to use personal examples and seek additional resources beyond your textbook and assigned readings. Be sure to cite all external resources.
Online discussion messages should be significant – helping the discussion move forward. There are a variety of ways to do this, including:
• Providing concrete examples, perhaps from your own experience
• Describing possible consequences or implications
• Challenging something that has been posted in the discussion – perhaps by playing “devil’s advocate”
• Posing a clarifying question
• Suggesting a different perspective or interpretation
• Pulling in related information from other sources – books, articles, websites, other courses, etc.