1. Identify a problem or gap in your agency’s provision of services to clients

 
1. Identify a problem or gap in your agency’s provision of services to clients or constituent groups. How would you go about gaining information regarding this organizational problem?
2. Who would you want to talk to? What are some other sources of information that
might be helpful to you in obtaining data?
3. How would you frame your change goal(s) based on your organizational assessment? What are some alternative frames?
4. What would you do if your force field analysis suggests a great deal of unpredictability in the external or internal agency environment?
5. What approach discussed in class would you use to help you engage the organization or community in the proposed change?