Customer Complaint Scenario/Planning:
Watch the scenario: (12) Parents Claim Sesame Place Characters Snubbed Their Black Children – YouTube
Identify your stakeholders, and prioritize them:
What apology strategy will you use and why?
What else do you need to include in the response from a customer response perspective:
Write the statement:
Place this order or similar order and get an amazing discount. USE Discount code “GET20” for 20% discount