What are the pros and cons of Jill’s lack of hotel operational experience? Consi

What are the pros and cons of Jill’s lack of hotel operational experience?
Consider the current challenges of the reservations department. How will Jill’s interpersonal communication skills she learned from working in human resources benefit this department?
You are tasked with modifying the management training policies. Provide rationale for changes made.
What advice could Joseph give Jill to help her make a decision?