The COVID-19 pandemic has forced service delivery organizations across the US to

The COVID-19 pandemic has forced service delivery organizations across the US to rethink how they deliver supports in a world where in-person interactions are constrained. Organizations serving vulnerable populations have had to be particularly adaptable to rapidly restore and ensure the continuity of services to meet people’s needs—needs that may have been exacerbated by the pandemic. Organizations have had to determine the new skills and supports their participants and staff need to meet new demands of balancing work and family. Although COVID-19 introduced challenges that could create gaps in service delivery, it also led to insights about how human service delivery programs can be resilient and function while facing new circumstances.
For students who are not placed at an agency:
Here is a list of agencies provided below- You can pick any agency that you are interested in.
Begin research on this agency. Begin research on this agency. What is the target population of the organization? What are the needs of the population? What are some of the challenges that the agency faces? What other agencies provide the same services? What changes were made during COVID? Are there any recommendations you would make to improve service delivery?
List of Agencies:
Unique People Services
Graham Windham Services
Departmental Homeless Services
Administration for Children’s Services
Children’s Aid Society