we have been working in food service ( kitchen ) for a while some are doing cust

we have been working in food service ( kitchen ) for a while some are doing customer service, food service, and food production. We have to pick a topic that is related to food service that can teach trainers how to deal with these situations while working. i have picked a (allergy vs intolerance ) and I have to do an outline. i will provide an example of an outline