Read pages 1 – 5 (middle of page 5) of the Junk Van case (in your Harvard Course Pack). Ignore the information technology options. You have been hired by Kingo as a consultant. In this role your task is; 1) determine the “real” problem, 2) develop an innovative new business process (BPR) for Junk Van. Remember, innovation is a combination of creative and useful/desirable.
The memo must contain 2 parts:
What is the real problem you are trying to solve for Junk Van and how did you arrive at that problem?
Which specific business process are you re-engineering? What are the current steps in that process? What are your new steps? Why is it innovative?
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