PLEASE READ CHAPTER 9 AND 10 FROM THE BOOK I WILL BE PROVIDING YOU. URL: https

PLEASE READ CHAPTER 9 AND 10 FROM THE BOOK I WILL BE PROVIDING YOU.
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Consider the failed improvement project in this chapter’s case study when answering the following questions:
1. What process changes could be implemented to achieve 80 to 90 percent reliability in preventing and managing heel ulcerations?
2. If process changes are made to achieve 80 to 90 percent reliability, how would you measure the effectiveness of these changes?