Using what you have learned about business communication through Unit 2, respond

Using what you have learned about business communication through Unit 2, respond to the following questions in response to the scenario. For each question, you should write a paragraph-length response (5–7 sentences) to receive credit for this assignment. You may use your Sophia tutorials as a resource.
Question 1: What decision-making approach will you recommend the executive take for achieving the best decision on whether to keep this tracking system in place and for obtaining cooperation from the customer service associates? Why do you think this method is best?

Question 2: You recommend that the executive and managers meet with their customer service associates to better connect with them and create empathy as a key step toward resolving the conflict. What advice would you give to the executives and managers to facilitate such a meeting? What advice would you give to customer service associates?

Question 3: To accommodate their customers, the company employs a number of native speakers of Spanish, Russian, and other languages. In your recommendation about this tracking system issue, how will you assure the meeting feels inclusive and equitable to these staff members?

Question 4: Can you identify how this organization’s conflict might result in improvements to its internal processes and productivity? Can you explain some possible benefits of such improvements to the larger organization?