Response to Kendra Kimble-Moore
After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I have no concerns about using or navigating Zoom or engaging with individuals in a virtual setting. While working with the Department of Public Social Services as an Employment Services Counselor, my primary role was to facilitate job-readiness workshops on topics including interviewing skills, resume writing, interpersonal skills (including conflict resolution), and self-development.
Usually, these workshops are conducted in person; however, the pandemic prompted us to rethink how we would provide this service to our customers. Our department was introduced to Zoom, and I was tasked with updating the curriculum to be Zoom “friendly” and teaching our staff how to connect and engage our customers via Zoom meetings. This transition was successful; the system was highly user-friendly, and customers adapted well. Although we encountered connectivity issues, we conducted troubleshooting through trial and error.
It is reassuring to know that the GCU Zoom Resources: Counseling and Social Work page provides links to Zoom support for troubleshooting, with a reminder to contact Zoom, not GCU Technical Support, for assistance (GCU Zoom Resources, 2025).
Grand Canyon University. (2025). Zoom resources: counseling and social work.
GCU Zoom Resources-Counseling and Social Work.docx
Response to Kendra Kimble-Moore
After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I do not have any concerns regarding the use or navigation of Zoom or engaging with individuals in a virtual environment. In my role as an Employment Services Counselor with the Department of Public Social Services, I regularly facilitated job-readiness workshops focused on interviewing skills, résumé writing, interpersonal communication (including conflict resolution), and self-development.
Although these workshops were traditionally conducted in person, the COVID-19 pandemic required our department to rapidly transition to a virtual service delivery model. During this transition, Zoom was introduced as the primary platform, and I was responsible for modifying the curriculum to ensure it was Zoom-friendly, as well as training staff on how to effectively connect with and engage participants during virtual sessions. Overall, the transition was successful. Zoom proved to be a user-friendly platform, and customers adapted well to the virtual format. While some connectivity challenges occurred, these issues were addressed through troubleshooting and problem-solving using trial-and-error approaches.
It is reassuring to know that the GCU Zoom Resources: Counseling and Social Work page provides direct access to Zoom support for technical troubleshooting and clearly advises users to contact Zoom support rather than GCU Technical Support for assistance (Grand Canyon University, 2025). Having these resources readily available further supports effective and confident use of Zoom in counseling and social work settings.
Reference
Grand Canyon University. (2025). Zoom resources: Counseling and social work.
After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I do not have any concerns regarding the use or navigation of Zoom or engaging with individuals in a virtual environment. In my role as an Employment Services Counselor with the Department of Public Social Services, I regularly facilitated job-readiness workshops focused on interviewing skills, résumé writing, interpersonal communication (including conflict resolution), and self-development.
Although these workshops were traditionally conducted in person, the COVID-19 pandemic required our department to rapidly transition to a virtual service delivery model. During this transition, Zoom was introduced as the primary platform, and I was responsible for modifying the curriculum to ensure it was Zoom-friendly, as well as training staff on how to effectively connect with and engage participants during virtual sessions. Overall, the transition was successful. Zoom proved to be a user-friendly platform, and customers adapted well to the virtual format. While some connectivity challenges occurred, these issues were addressed through troubleshooting and problem-solving using trial-and-error approaches.
It is reassuring to know that the GCU Zoom Resources: Counseling and Social Work page provides direct access to Zoom support for technical troubleshooting and clearly advises users to contact Zoom support rather than GCU Technical Support for assistance (Grand Canyon University, 2025). Having these resources readily available further supports effective and confident use of Zoom in counseling and social work settings.
Reference
Grand Canyon University. (2025). Zoom resources: Counseling and social work.
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