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QUESTION

This is the week you will complete a scenario, Harvard Business Publishing – Organizational Behavior Simulation: Judgment in a Crisis.

You will need to log into the Harvard Business Publishing – Organizational Behavior Simulation: Judgement in Crisis simulation environment and review the instructions on how to participate.

Students play the role of a product manager at Matterhorn Health, a medical device manufacturer. The company recently launched the GlucoGauge blood glucose monitor, the company’s most expensive product development effort to date. In spite of vigorous pre-release testing, there are problems reported by customers almost immediately after launch. Throughout the simulation, students will use a series of desktop applications to receive communications from their colleagues about the problem at hand. They will receive a barrage of information through various channels—email, video messages, voicemail messages, and instant message chats—requesting that they determine the root cause of the issue and make recommendations on how Matterhorn can get ahead of this problem.

Although there is no wrong way to complete the simulation, be sure to follow all of the instructions.

Once you complete the simulation, please answer the following questions in a word document, and submit your document for grading.

• What are the decisions you made?
• Why did you make each of your decisions?
• What have you learned from this simulation?

Select this Harvard Business Publishing link to access the simulation environment.

SOLUTION

Lost on where to start this assignment? Follow along with this guide to make your way through your assignment with ease!

 

(Please be certain to copy this title in red and bold in your paper using Word formatting.)

Guide to Structuring and Writing Your Simulation Response Paper
This exercise is the Harvard Business Publishing – Organizational Behavior Simulation: Judgment in a Crisis where you are a product manager for Matterhorn Health. Since the GlucoGauge blood glucose meter is having issues after launch, your charge is to deal with the crisis, find the causes, and make strategic decisions.

Below is a step-by-step, line-by-line guide to help you write your reflection paper after completing the simulation:

Step 1: Preparation Before Writing
Complete the Simulation First: Go through the simulation completely, reading carefully each medium of communication (emails, video, voicemail, chat). These provide you with hints and background for your decisions.

Take Notes: Write down every important decision you make and why you made it. Mark the timeline of events and important plot points.

Step 2: Organize Your Paper
Create a Word document with the following organization and well-labeled sections:

Section 1: Decisions You Made
Write at least one complete paragraph (5 or more sentences). In this section:

Give us a list of the important decisions that you made in the course of the simulation. Some possibilities would be:

Pursuing the issue with the highest leadership.
Calling in the quality assurance staff.

Calling for a product recall or public relations strategy.
Be specific: Report what you did, when, and on what information.

Tip: Use bullet points only as a necessary subdivision of steps, but your content must still be paragraph form.

Section 2: Why You Made Each Decision
This is your justification section—write at least one paragraph. For each important decision:

Describe the reasoning.

Use evidence from the simulation:

Did customer complaints signal a design flaw?

Did communications breakdowns signal by your team‘s feedback?

Were there reputational risks or financial pressures that drove your decisions?

Describe outcomes that you anticipated and how your decision intended to minimize risk or resolve the problem.

Section 3: What You Learned from the Simulation
Conclude your paper with a final paragraph with key takeaways. This section should address:

Crisis Management Lessons: What did the experience teach you about decision-making in a crisis situation?

Communication Strategy: How important was effective, timely communication during the crisis?

Team Coordination: What did you learn coordinating internal stakeholders during a product crisis?

Application to Real Life: Consider how these lessons apply to real-world business or leadership situations.

Step 3: Final Review
Ensure your document is:
Organized and well-written: Clear headings, logical flow, and full paragraphs.
Error-free: Spell and grammar check.
Professional in tone: Formal, respectful tone suitable for a manager-level report.

APA Formatting (if required): Although this exercise does not require external sources, provide correct APA citation for any outside sources (if used).

Step 4: Save and Submit
Save your document using an unambiguous filename such as:
LastName_JudgmentInCrisisSimulation.docx

Submit through your course‘s LMS or Harvard portal as instructed

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