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QUESTION

This is the week you will complete a scenario, Harvard Business Publishing – Organizational Behavior Simulation: Judgment in a Crisis.

You will need to log into the Harvard Business Publishing – Organizational Behavior Simulation: Judgement in Crisis simulation environment and review the instructions on how to participate.

Students play the role of a product manager at Matterhorn Health, a medical device manufacturer. The company recently launched the GlucoGauge blood glucose monitor, the company’s most expensive product development effort to date. In spite of vigorous pre-release testing, there are problems reported by customers almost immediately after launch. Throughout the simulation, students will use a series of desktop applications to receive communications from their colleagues about the problem at hand. They will receive a barrage of information through various channels—email, video messages, voicemail messages, and instant message chats—requesting that they determine the root cause of the issue and make recommendations on how Matterhorn can get ahead of this problem.

Although there is no wrong way to complete the simulation, be sure to follow all of the instructions.

Once you complete the simulation, please answer the following questions in a word document, and submit your document for grading.

• What are the decisions you made?
• Why did you make each of your decisions?
• What have you learned from this simulation?

Select this Harvard Business Publishing link to access the simulation environment.

 

At least one paragraph (5 or more sentences) for each question answered

Very informative and well organized

Virtually no spelling, punctuation, or grammatical errors

SOLUTION

Having a hard time getting started on this assignment? Simply follow this guide and finish your assignment with ease!

Guide to Organizing and Writing Your Paper:
This assignment requires you to complete the Harvard Business Publishing – Organizational Behavior Simulation: Judgment in a Crisis and answer a set of questions based on your experience in the simulation. Follow is a step-by-step guide to help you organize and write your paper professionally.

1. Read the Assignment and Simulation
Log into the Simulation: Ensure you have the capacity to access the Harvard Business Publishing – Organizational Behavior Simulation: Judgment in a Crisis simulation site. This simulation has you serving as a product manager at Matterhorn Health, where you‘ll be managing a crisis surrounding the GlucoGauge blood glucose meter.

Instructions: Read the instructions in the simulation attentively. Notice all the channels of communication (email, video messages, voicemail, instant messages) because they will provide you with the most important information to help you solve the problem.

Objective: Your goal is to determine the source of the problem with the product and make educated suggestions based on information provided in the simulation.

2. Decisions You Made (Answering the First Question)
Describe Your Decisions: In question one, report on the decisions that you made in the simulation. They can be such as checking customer complaints, investigating suspected product defects, or recommending corrective action.

Explain Your Reasoning: For each of these decisions, state a reason why you performed the particular action. For example:

Did you issue a product recall? Why or why not?

Did you give special priority to communication with specific stakeholders (e.g., senior management, customer service staff)? Why not?

Provide Context: Make sure that you provide information on the context of the decisions. For instance, if you overheard complaints that the accuracy of the product was not uniform, you could explain why you opened with investigating the calibration process.

3. Why You Made Each Decision (Answering the Second Question)
Provide Justifications: In this section, write clear justification of why you took the specific choices that you made. For example:

Customer Impact: Did you prioritize addressing the customers’ needs immediately because the company’s reputation was at stake?

Cost Considerations: Was a choice made because of considerations of cost, e.g., the cost of a recall against fixing the flaw through an engineering change?

Ethical Responsibility: Did you think about the ethical obligation of ensuring that the product is safe for customers?

Use Simulation Data: If relevant, cite any data, feedback, or communications you received in the simulation that influenced your decisions.

4. Lessons Learned (Answering the Third Question)
Reflect on Your Experience: When you have completed the simulation, take time to think about what you‘ve learned. This may include:

How decision-making during a crisis and crisis management can influence a company’s finances and reputation.

The value of communication with stakeholders and team members in resolving a problem.

Tips on product management, including the use of customer feedback and testing in product development.

Skills Acquired: State any skill you improved from the simulation. For example, did you possess enhanced crisis management skills, or did the exercise highlight areas where you need to improve, i.e., decision-making in general or prioritization?

5. Organizing Your Answers
Response to Each Question Fully: Be careful to include at least a well-written paragraph (5 or more sentences) per two questions.

Use Clear and Direct Language: Your responses should be informative, concise, and directly answer the question.

Organize Your Responses: Organize your paper into concise sections corresponding to the questions being answered. Use headings for each section (e.g., “Decisions I Made,” “Why I Made These Decisions,” “Lessons Learned”).

Proofread for Clarity: Review your paper for spelling, punctuation, and grammatical errors to make it nearly error-free.

Be Specific: Avoid generalities—use specific examples from the simulation to support your answers.

6. Final Checks
Check Your Work: Before you turn it in, look back over your answers. Did you answer all three questions? Did you provide enough detail for each question?

Check the Assignment Requirements: Ensure that your document is in the format and submitted according to the guidelines your instructor has provided.

Citation: If you incorporate any outside sources, ensure that they are properly cited in APA style.

 

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