I need a risk management process for the risk of lack of training from the compa

I need a risk management process for the risk of lack of training from the company for the end-user of the new Radiology equipment provided by a company, Need to cover the following:
1- Identify the loss exposure (one of the losses is losing the reputation and low bad customer experience)
2- measure and analyze the loss exposures.
3- select appropriate combination of techniques for treating the loss exposure: Risk control , Risk financing
4- implement and monitor the risk management program as attached picture.
Also you can use the attached template as reference. The homework should be in Word and presentation as well.