You must submit two separate copies (one Word file and one PDF file) using the A

You must submit two separate copies (one Word file and one PDF file) using the Assignment Template on Blackboard via the allocated folder. These files must not be in compressed format.
It is your responsibility to check and make sure that you have uploaded both the correct files.
Zero mark will be given if you try to bypass the SafeAssign (e.g. misspell words, remove spaces between words, hide characters, use different character sets, convert text into image or languages other than English or any kind of manipulation).
Email submission will not be accepted.
You are advised to make your work clear and well-presented. This includes filling your information on the cover page.
You must use this template, failing which will result in zero mark.
You MUST show all your work, and text must not be converted into an image, unless specified otherwise by the question.
Late submission will result in ZERO mark.
The work should be your own, copying from students or other resources will result in ZERO mark.
Use Times New Roman font for all your answers.
Description and Instructions
Case Study Objective:
This case study is an opportunity for you to practice your knowledge and to develop skills of working in teams.
Total Marks = 14
Project Report
Presentation
10 marks
4 marks
Group Size = 3-4 Members.
One group member (group leader/coordinator) should submit all files: Project Report and Presentation Slides on blackboard.
Marks will be given based on your submission and quality of the contents.

Project Report
Each Project Report will be evaluated according to the marking criteria mentioned in each question section.

Presentation
Students (Group) need to present their projects (either F2F or Virtual) in week# 14. (Considered as last week before the final review)
The presentation schedule with date and allocated timing will be shared with the students via Blackboard before the end of Week # 13.
Introduction
In our life we encounter different scenarios in relation to obtaining a service or getting a product. For example, ordering from an online store, registering for a course, getting a driver license … etc.
Behind each of these scenarios there is one or more business processes. For this case study you are required to describe a scenario which has some problems/issues from your own experience along with the business processes that get executed to give you the result (product/service). You then need to analyze the current process and identify the issues then try to resolve them.
Make sure to put the details as per the following questions.
4 Marks
Learning Outcome(s): CLO1: Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations.

Question One
A-Your first task is to select a case study (from the real world, preferably something you encounter in your own life , or you can use the internet, or any resource). It can be related to enterprise systems, an organization/store, or any relevant topic.
B-After selecting the case study, describe it in your own words using the following points.
§Clear headline (introduction): It should give the most important information that describes the case study.
§Business process: describe in detail the activity, how the business process is done, and the main Input and Output. (If there are many business processes, select one with issues)
§The current situation: It describes the current situation based on the business process. By providing the main points, including the client’s name/industry, the product/service used, and quick result stats.
§The Issues: State the problem/issues, consequences, and any hesitations in the business process.

3 Marks
Learning Outcome(s): CLO4: Design ES architectural models for various business processes.
Question Two
C- Model (As-Is, in other words what is currently being done) process using BPMN 2.0 using any tool such as Visio. (1 mark)
D-Then analyze As-Is process from at least two perspectives. (2 mark)
For example, if quality and time perspectives are taken then mention at least 1 issue related to quality and 1 issue related to time in the process.

3 Marks
Learning Outcome(s):
CLO3: Discuss the issues and challenges associated with implementing ES and their impacts on corporate enterprises.
Question Three
A-Propose at least two ideas for improving the process of your selected case study from any perspective: for example: (a) equipment perspective, (b) employees’ perspective, (c) IT & IS technologies perspective, etc.
B-Also explain how your suggestions will solve business process issues.