Leadership then read the following articles: Payne, D. (2012). Culture change ma

Leadership then read the following articles:
Payne, D. (2012). Culture change matters more than technological change, US healthcare expert tells integrated care summit. BMJ : British Medical Journal, 344(may03 1), e3178–e3178.
Rafferty, P. (2017). Development and testing of the “Culture of Care Barometer” (CoCB) in healthcare organisations: a mixed methods study. BMJ Open, 7(8), e016677–e016677.
You will be considering the role that culture plays in a healthcare organization. We learn about Kenneth Kizer took over as head of the Department for Veterans Affairs in 1994, the staff was demoralized by the federal bureaucracy’s risk averse and punitive culture. Patients faced long waiting times, and the service was highly hospital-centric. He acknowledges the important role technology plays but also the importance of culture and team development. He is well known for stating, “The technology enables a different way of care to be done. It supports a new culture. It supports some new processes. But it’s just a dumb computer.” You will also consider the culture of caring for patients in the next article.
Sources:
Payne, D. (2012). Culture change matters more than technological change, US healthcare expert tells integrated care summit. BMJ : British Medical Journal, 344(may03 1), e3178–e3178.
Rafferty, P. (2017). Development and testing of the “Culture of Care Barometer” (CoCB) in healthcare organisations: a mixed methods study. BMJ Open, 7(8), e016677–e016677.
Unit Learning Outcomes
ULO#5: Analyze the importance of a strong, positive culture in healthcare and describe the process of culture development. (CLO3)
ULO#6: Evaluate the steps required to perform a culture audit and how to maintain a positive healthcare culture (CLO3)
Directions
After analyzing the case studies, and the chapter, write a memo from your perspective as the Chief Culture and Diversity Officer for your hospital to your Chief Executive Officer on why culture must be a key development focus for staff. Ensure you address the following questions in the memo:
Describe the importance of a culture audit and how a tool like the Culture of Care Barometer could be used as an investigative tool in exploring the cultural status quo.
After a culture audit, how could a Results Pyramid be used to next to help the organization reach its culture and quality goals?
Discuss the role of a Thick Healthcare Culture? Describe how conducting an audit, implementing a Results Pyramid, and analyzing the culture could help to create a Thick Healthcare Culture? Why is this a best case outcome?
Initial Post
Peer Response
Initial Post
The initial posting should be prepared as a Microsoft™ Word document, and then attached to the unit discussion thread. There is no minimum or maximum in terms of the word count; however, the response should explicitly address all required components of this discussion assignment. The document should be prepared as a practical business deliverable (single-spaced) and reflect higher-level cognitive processing (analysis, synthesis, and evaluation).
Support the initial posting with at least 3 references of credible or peer-reviewed sources. The in-text citations and the list of references should be consistent with the APA writing style (7th ed.). To earn the maximum number of points for the initial posting, the overall quality of the writing should be consistent with that expected of a graduate student and industry professional.