discussion board response for communication class. should include 1 APA cited so

discussion board response for communication class. should include 1 APA cited source.
Choose one of the following scenarios.
Read one of the scenarios.
1. Identify what nonverbal communication you think the individual is portraying to others. How and why?
2. Identify what health literacy challenges the individual faces. 3. Identify 2 things that the individual can and 2 things the healthcare professional can do to improve health literacy.
Scenario #1: Diabetic Patient
A 77-year-old woman, Eliza, is beginning a new treatment for diabetes. She sits in her doctor’s office listening to the instructions and going over the next three months’ worth of treatment. The doctor assumes that she must know most of what he is talking about since she doesn’t ask questions and tells her what she needs to do after a few instructions before her treatment begins. What the doctor doesn’t know, because she kept this a secret for as long as she can
remember, is that Eliza does not know how to read because she dropped out of school when she was eight to help with her family farm and never went back to learn. She has little medical background and barely knows anything about diabetes in general. He gives her pamphlets and written instructions that tell her everything she needs to know, but doesn’t tell her much about what the papers say. He says to let him know if she has any questions and she responds with,
“okay, I will.” Unfortunately, since she can’t read the material and is too embarrassed to admit she cannot read the information- which will lead to problems in continuing her health plan properly.

Scenario #2: Urology Appointment
A 35-year-old man, Jon, is referred to a urologist for symptoms of a bladder tumor. Jon’s wife joins him on his appointments and asks the doctor many questions. As the doctor is answering the questions, his wife nods with understanding and listens carefully. Jon does not understand any of the words the doctor is using and wonders what most of the future tests mean for him, He is too embarrassed to ask the doctor to clarify the information plus his wife is next to him
and understands the doctor fine. The doctor asks if he has any questions and Jon responds with, “no I don’t think so.” Even though he has quite a few, he will just ask his wife when they get home. This situation happens quite often when a patient brings someone with that has a higher health literacy level, they feel as though they must understand since the other person understands or if they don’t they will just ask for the secondhand information later.’