My name is Kelly and I am currently working for an in-home addiction treatment c

My name is Kelly and I am currently working for an in-home addiction treatment center as a Care Coordinator. I am interested in the criminal justice field because it goes hand in hand with my social work degree and I want to help improve the field.
For the profession chosen, I am choosing the dispatcher role. The dispatcher is the first point of contact for all victims or their families/anyone who has witnessed a victim of a crime or accident. They are the ones who are instructing the caller in what to do until help arrives, hearing the pain in the victim’s/families’ voices, and trying to contact emergency services. Understanding victimology in this role helps dispatchers to be more empathetic and understanding when trying to help over the phone. Being rude and yelling would not be helpful to someone who has been critically injured or experiencing a traumatic event.
Then, respond to two of your peers by addressing the following:
Based on your own experience or research, what are some additional aspects of the role of that profession in regard to assisting victims notmentioned in the initial post? If possible, provide resources to your peers.
Are there points in their response about how understanding victimology can help them in the profession they chose that you had not considered? Or are there points they did not consider that you think might be useful to mention?