My Lesson IBM Technical Support Professional Certificate The IBM Technical Suppo

My Lesson
IBM Technical Support Professional Certificate
The IBM Technical Support Professional Certificate provides several engaging and informative courses that introduce the fundamentals of technical support and information technology. This beginner-level certificate is open to anyone, regardless of prior experience or education. All you need to get started is a willingness to learn and basic computer literacy, as the courses are available online through your web browser or mobile app.
The courses in this certificate will introduce you to the essential parts of IT, and help you prepare for the CompTIA IT Fundamentals certification exam. The average salary for US computer support professionals is $57,910 annually, with an hourly pay of almost $28. The certificate includes practice assessments to help gauge your knowledge and skills, and graded assessments to measure your progress.
Courses and Schedule
The IBM Technical Support Professional Certificate includes courses on technical support, hardware and software, programming, and databases. The courses have flexible schedules, so you can complete them at your own pace, even if you have only a few hours a week.
Financial aid is available for those who qualify, and you can try a free seven-day trial or audit the courses if you are unsure if the program is right for you.
Course Content
The courses cover support essentials, roles and responsibilities of technical support professionals, cloud computing, and more. You will learn to develop a customer support mindset, recognize common security threats and risks, examine the characteristics of cyber attacks, and explore methods for securing and managing confidential information. The course also includes an instructor and an insider perspective on what you will hear from IT insiders.
The final course includes technical support case studies and a capstone to apply your knowledge and skills. The certificate is available online and ready to start when you are.
Computer support jobs in the US are projected to increase by nine percent through 2030. Technical support jobs are also a great way to start on your path to a high-paying career in information technology.
Comp TIA IT Fundamentals Certification Exam Preparation
This course can help you prepare for the Comp TIA IT Fundamentals certification exam. Throughout the course, you will learn with guided instructional videos that walk you through key concepts with essential need-to-know facts. Upon completion, you will earn a shareable badge and certificate that you can show to prospective employers. If you have any questions for the course staff or want to connect with your peers in the course, please feel free to post on the course discussion forums.
Becoming a Technical Support Professional
Welcome to becoming a technical support professional! After watching this video, you will be able to define technical support, discuss the importance of technical support, and list reasons for choosing technical support as a career.
Technical support is a good profession for people who like problem-solving and enjoy helping to resolve technology issues. It allows companies to provide helpful solutions to their customers. When companies provide support to their customers, they are viewed more positively and can see an increase in business. Technical support also helps companies to track and troubleshoot their technology, which can lead to product improvement and help companies develop more desirable products.
A career in technical support can help you learn more about technology, develop your professional skills and open the door to many other opportunities and paths in technology-related careers. In this video, you learned that technical support is working with clients and customers to solve technology-related issues. Different kinds of companies from large to small use technical support to assist their customers, and use technology like phones, email, live chat, social media and online community forums to do so. Technical support also allows companies to log and track problems and the actions taken to resolve them.
Skills Needed for Technical Support
To get started in technical support, you need to have a natural curiosity for how things work. It’s a great career choice, whether you have any prior degree or IT experience in the field. Essentially, you require two sets of skills: information technology skills, as well as customer support skills. Employers prefer applicants to have IT-related qualifications. However, a technical support executive must do certifications in the domain they are in.
You can develop these skills by taking courses, getting certifications, completing diplomas, and gaining experience.
CompTIA is an excellent starting point to learn about information technology skills. You can learn about the basics via the web or books. It’s a great way to understand the basics of learning.