Complete the case study questions from two random chapters.
Type the complete questions followed by the answers.
Outside of the course textbook, there should be a total of at least 2 external credible references (so one with each set of chapter questions). These should be used to substantiate responses provided to assure students are not just “talking off the cuff” and some kind of thought/research has been put into the responses. Keep in mind the textbook is still a good reference to use too, but that external source will let us know some kind of minimum effort has been made. Credible sources do not include random independent blogs (i.e. Facebook, Twitter, Instagram, Wikipedia, or etc.). We’re more focused on sources that are scholarly (i.e. published in academic journals) or from large credible news giants (like CNN, Wallstreet Journal, etc.).
Chapter 1 Case Study Questions on page 22:
These questions refer to the Integrative Case Studies at the back of this book.
1. All cases: Which healthcare services and HCOs are evident in these cases?
2. All cases: Which sectors of the external environment are evident in these cases?
3. All cases: Which healthcare management jobs are evident in these cases?
4. Disparities in Care at Southern Regional Health System case: How is the population health approach evident in this case?
5. How Can an ACO Improve the Health of Its Population? case: What problems with care coordination and the continuum of care are evident in this case? How could Ms. Dillow fix those problems to better manage population health?
Chapter 12 Case study Questions on page 315:
These questions refer to the Integrative Case Studies at the back of this book.
1. Hospice Goes Hollywood case: What do you think are Hollywood Hospice’s performance goals in this case? Which performance metrics would be useful for this HCO? Suggest performance targets for Hollywood Hospice. Describe the kinds of data managers should collect to analyze performance. Which charts or graphs from this chapter would you use to visually present performance data to the hospice’s leaders?
2. How Can an ACO Improve the Health of Its Population? case: What do you think are Vandalia Care’s performance goals in this case? Which performance metrics would be useful for Vandalia? Suggest performance targets for the ACO. Describe the kinds of data the ACO should collect to analyze performance. Which charts or graphs from this chapter would you use to visually present performance data to the ACO’s leaders?
3. Increasing the Focus on Patient Safety at First Medical Center case: What do
you think are FMC’s performance goals in this case? Which performance metrics (departmental and centralized) do you think are needed? Suggest performance targets for the HCO. Describe the kinds of data the HCO should collect to analyze performance. Which charts or graphs from this chapter would you use to visually present performance data to FMC’s leaders?
4. Managing the Patient Experience case: Identify and describe performance improvement terms, concepts, tools, and methods from chapter 12 that are evident in
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