reading a chapter from A book and then answering 12 questions. book link https:/

reading a chapter from A book and then answering 12 questions.
book link https://drive.google.com/file/d/1IYXxkJXeAl9kohTnr…
chapter #8
questions:
1. Define What is meant by the different levels of management? How are they distinguishable?
Which titles do we normally find at each level of management?
* top management, middle management, and operating management are commonly used in business
to distinguish the levels of management within an organization.
2. How does decision making differ at the various levels of management? “Sometimes no decision is a
decision.” Discuss. It has been said that management decision making was easier before deregulation. Do you agree? Why?
3. Why is planning such an important management function within an airline? Who plans? Define
management by objectives. What is a policy and procedures manual? How does a procedure differ from a rule? Describe the other functions of management.
4. What is an organization plan? Describe the eight principles of organization discussed in this chapter. Why
are they so important to the management of airlines?
5. Distinguish between line and staff responsibilities. Why are line workers referred to as volume-related?
How did staff organizations get started?
6. What is an organizational chart? What is its purpose? The organizational charts shown in this chapter are
fairly comprehensive and reflect the organizational plan for a major carrier. Suppose that you were charged
with the responsibility of developing an organizational chart for a medium-size commuter carrier. Develop
a chart, including appropriate line and staff departments. (Remember, you are dealing with only a couple
hundred employees.)
7. How does the organizational chart of a new-entrant or low-cost carrier compare to a legacy or established
airline? What are the main advantages and disadvantages to this type of organization?
8. Which major administration would the following staff departments fall under: telecommunications,
corporate insurance, accounts payable, facilities and airport planning, investigation and security, employee
suggestion program, management appraisal and development, publicity, industrial engineering, and fleet
planning?
9. Describe the four major departments under flight operations. What is the role of flight dispatch? Briefly
describe the flight-crew functions from the time they report to the airport until they arrive at their
destination. Why do the major carriers have their own meteorologists?
10. What is the primary role of the E & M administration? Most carriers divide their stations into various
classes of maintenance service. Describe the classes. Distinguish between routine scheduled maintenance
and nonroutine maintenance. What is the difference between checks A through D? Discuss some of the
maintenance problems associated with aging aircraft.
11. What is an overhaul work report? How have major carriers’ jet overhauls changed since the early 1960s?
Give several reasons air carriers have increased contract maintenance in recent years.
12. Describe the relationship between the following marketing departments: marketing services, services
planning, sales planning, and sales and services. Which department would the pricing and schedule
planning divisions fall under? Why are they, along with market research and forecasting, so important?
Describe the dual role of flight attendants as marketing representatives and safety coordinators. Discuss
the importance of teamwork and coordination on the ramp area once an aircraft has been parked.