https://www.youtube.com/watch?v=5aU5Cmpo9-k&t=2s 7 munts video . In this Module

7 munts video
. In this Module, we have learned about the five dimensions of service quality.
1) List and define the five dimensions of service quality. (3 points)
2) Pick ONE type of tourism, sports any recreational activities you have enjoyed recently. Describe the services provided by the organization (or the firm) on each of the dimensions. (7 points)
2. Service encounters are being altered by introducing advanced technologies, including self-service kiosks, virtual reality, or humanoid robots. After reviewing the learning materials in the PowerPoint, textbook, and video, discuss a technology-mediated (or remote) encounter.
1) Choose and describe one type of technology-mediated (or remote) encounter. Then, compare the technology-mediated (or remote) encounter to a face-to-face encounter. (4 points)
2) Discuss how the technology-mediated (or remote) encounter determines customer satisfaction/dissatisfaction. For example, you could consider what benefits customers get from the technology-mediated (or remote) encounter. You could also discuss any problems the technology-mediated (or remote) might cause. In addition to the text and lecture, you may use your own experiences or other sources of information to illustrate your point. (6 points)
not essay answer the question.
for number 2 ((I recently visited Sharm El-Sheikh in Egypt for the holidays. The plans for our visit were made successful by the Al Tayyar Travel Group, a travel company that has serviced all my travel plans. We made online bookings for our flight and hotel at Sharm El-Sheikh. The customer service personnel were very polite as she keenly registered all our needs for the location. This included the price range, specifications of the hotel, flight dates and times, and other important information. During the visit, the flight was comfortable, and the flight attendants were very polite and eager to help. When we arrived, the management of the hotel we booked introduced themselves and welcomed us joyfully. The travel group had done a good job in securing a hotel that suited our preferences. I liked that the hotel had a beautiful view of the Red Sea. On our return journey, we received the same services on our flight. I highly recommend Al Tayyar Travel Group because the services offered are very impressive. ))