Choose one of the scenarios below (A or B) to complete the assignment. Scenario

Choose one of the scenarios below (A or B) to complete the assignment.
Scenario A
You
are the business owner of a local small engine repair shop, and you
have been thinking about implementing a knowledge management system for
your customer service technicians. You are thinking about this because
there are times when some of your technicians know how to fix certain
engine problems and others do not. Providing a central knowledge
repository could help share troubleshooting and repair knowledge among
your technicians.
Scenario B
You
are the business owner of a local cleaning service, and you have been
thinking about implementing a knowledge management system for your
cleaning technicians, especially for those who troubleshoot and solve
cleaning problems, such as removing certain carpet and water stains,
addressing mold, and selecting the proper tools and products to use for
other types of cleaning issues. You are thinking about this because
there are times when some of your cleaning technicians know how to
properly clean carpets and others do not. Providing a central knowledge
repository could help share cleaning knowledge among your cleaning
technicians.
After you chose your scenario (A or B), compose a paper that addresses the elements listed below.
Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss
how the business in the selected scenario could benefit from an expert
system and a content management system, and provide two examples for
each type of system.
Discuss how
the business in the selected scenario could benefit from business
intelligence, and provide two examples of these benefits.
Discuss
how the business in the selected scenario can use social media to not
only obtain information and knowledge but to share it as well, and
provide two examples of how the business might use social media
information systems.
Your paper must be at least two pages in length (not counting the title and
reference pages), and you must also use at least two scholarly sources,
one of which must come from the CSU Online Librar