Refer to Module/Chapter 2 – Positive/Good News Message – Granting a Claim (25 po

Refer to Module/Chapter 2 – Positive/Good News Message – Granting a Claim (25 points total)
Instructions:
Review the three-part writing process section of Module/Chapter 2 beginning on page 57 for planning your business messages. Remember that planning starts with the audience analysis and that your message should contain three or four blocks/paragraphs (direct or indirect with buffer opening; content/reasons; goodwill and/or action closing).
Step 1: Using the appropriate message outline to prepare and write the letter for a positive/good news message – Granting a Claim (appropriate document format/open/body/close)
Step 2: Upload your file in Microsoft Word or PDF format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.
Ineffective Letter to Rewrite
Dear Ms. Orwig:
Your May 3 letter in which you claim that the HP Color LaserJet was received in damaged condition has been carefully considered. We inspect all our printers carefully before packing them, and we pack them carefully in strong boxes with impact resistant supports that hold them snugly. Thus we cannot understand how the damage could have occurred.
Even so we stand behind our product and will replace any that are damaged. However, we must ask that first you send us the defective one so we can inspect it. After your claim of damage had been verified, we will send you a new one.
We regret any inconvenience this situation may have caused you and assure you that problems like this rarely occur in our shipping department.
Scott Hilderbran
Submission Instructions:
Save your effective message using the following format: Lastname-Firstname-Good-News
(For example: Carcioppolo-Joann-Good-News).
Attach your assignment file as a Microsoft Word document and click submit using the instructions on the Canvas Student Guide-How do I submit an online assignment?
Audience Analysis Checklist [FILLABLE BLANK WORKSHEET].pdfActions
Using the Problem-Solving Strategy for Planning the Message [BLANK WORKSHEET].pdfActions
Positive Message Outline Worksheet.pdfActions