Lee Reynaldo has been a regional manager at DrainFlow for about two years. She u

Lee Reynaldo has been a regional manager at DrainFlow for about two years. She used to work for a newer competing chain, Lightning Plumber, which has been drawing more and more customers from DrainFlow. Although her job at DrainFlow pays more, Reynaldo is not happy with the way things are going. She noticed that the work environment is not as vital or energetic as the environment she saw at Lightning.
Write 3 pages answering the question:
Reynaldo has a somewhat vague idea about how to implement the cash rewards system. Based on the case (Full case attached in files), describe some of the specific ways you would make the reward system work better.