What will you tell the president?

I need answers to the discussion from the content I provide. 1>> reacting to a process gone Wrong
Cignet Plastics Corporation is a contract plastics die-casting house
serving a wide range of clients. Over the years, Cignet has been a
favored supplier of precision die castings for a major producer of
model airplane kits. In recent days, the defect rate of these parts has
increased. (Acceptance is based on a visual inspection of the parts
for appearance.) After a thorough audit of the process, Quality As-
surance has concluded that there has been no change to the process.
It claims that the increase in defects must be variation that is related
to some assignable cause. The president of Cignet Plastics does not
have a clue as to what that means, and he has called you in for an
explanation. 2>> Discuss the following questions in class or outside of class with your
fellow students:
1. What will you tell the president?
2. He wants you to change the process to reduce the number of
defects, but you know that is the wrong approach. How do you
talk him out of it?
3. What approach would you use to get the operation back to
normal?