‘The Secret Weapons of Service’. Within this report, you will consider why hospi

‘The Secret Weapons of Service’.
Within this report, you will consider why hospitality should appear effortless and spontaneous for the guest, including customer service standards, how they vary and how this relates to brand-consistency standards.
You must include the five service systems that are:
⦁    Preparation,
⦁    Execution,
⦁    Guest preference and experience tracking,
⦁    Recovery and
⦁    Continuous improvement.
Within report format you must include the following:
You must present your report with a front page, this to include:
⦁    The title of the report – The Secret Weapons of Service Report.
⦁    Your name
⦁    The module title and number
⦁    Your lecturer’s name
Your report should also include a clear contents page and headings throughout.
Microsoft Word settings:
Please use:
⦁    Arial Font 12
⦁    1.5 line spacing
⦁    Justify Text
You must include in-text citations, along with a Reference List that conforms to IHM Referencing Guide (available on the Module Moodle page).
GUIDANCE FOR Students IN THE COMPLETION OF TASKS