STEP 4 Staff Training – how staff will learn the required skills: training works

STEP 4
Staff Training – how staff will learn the required skills: training workshops, hands-on sessions, technical manuals, tech support, super users, videos, Q/A sessions, staff visits to providers with successful EHR use.
Develop a practical plan for clinical and staff training:
Define the staff categories (doctors, nurses, scheduling, and medical billing, etc.) to be trained for EHR use
Describe the methods that can be used for the training of clinical and office staff.
List the training curriculum (components) for the clinical (doctors, nurses) and office (scheduling and medical billing) staff.
Prepare a training sample as Voice-Over PowerPoint for training.
You should develop this assignment as Voice-Over PowerPoint as 8-10 slides excluding the Title and References slides.
Resources
Five Best Practices for Training Staff on Using a New EHR https://www.softwareadvice.com/resources/five-best-practices-for-ehr-staff-training/
Benefits and drawbacks of electronic health record systems https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3270933/
STEP 5
Maintain the change through the development and implementation of policies and procedures, like all health information must be entered in the EHR during or immediately after the encounter.
The goal of change management and maintaining it is to help staff transition through change so that the organization can achieve anticipated business or competitive benefits. For this, the change management leaders should convey this message frequently to the employees and allow two-way conversations to gauge and address their concerns, if any.
Your assignment should contain:
Policies and procedures for the EHR use such as:
All information must be entered in EHR or soon after patient encounter
All functions of the EHR should be used, such as ePrescription, messaging, email
Alerts should not be turned off as they point out errors or omissions
A plan for training new employees and retraining the existing employees
A plan for frequent communication with the users on how to achieve maximum benefit through the judicious use of EHR to achieve organizational goals and address their concerns, if any.
A plan to Designate Tech Savvy super users for timely assistance of other users
A (hypothetical) link to Online Resources Provided by EHR Vendor.
A (hypothetical) link to 24/7 contact for the Tech Support.
You can choose to develop this assignment as Voice-Over PowerPoint (8-10 slides excluding the Title and References slides), or MS Word document (APA formatted 2-4 pages excluding Cover and Reference pages).
Resources
Change Management in EHR Implementation https://www.healthit.gov/sites/default/files/tools/nlc_changemanagementprimer.pdf
Six Best Practices to Optimize the Use of EHR https://www.medicaltranscriptionservicecompany.com/blog/six-best-practices-to-optimize-use-of-electronic-health-records/
EHR Optimizing Before, During and After Implementation https://ehrintelligence.com/news/ehr-optimization-before-during-and-after-implementation
STEP 6
Continues feedback on EHR use, focus problems and solutions. This can be done through satisfaction surveys seeking views and comments.
Few guidelines are:
Define the goal of feedback.
Choose the right technique – online (e.g., Survey Monkey)
Make it simple – few questions (3-5 questions)
Be specific in seeking the feedback.
Ask for feedback often.
Follow the feedback and recommendations.
Resources
Health Information Management: Concepts, Principles and Practice. 6th Ed: Chapter 26 – Project Management; pgs. 845-880.
Physician feedback key to EHR Usability Improvements https://ehrintelligence.com/news/physician-feedback-key-to-ehr-usability-improvements
Top Ten Survey Tools https://www.capterra.com/sem-compare/survey-software?utm_source=bing&utm_medium=cpc
STEP 7:
Depute a person responsible for planning, implementing, and evaluating change and recognize why individuals resist change and how to overcome them.
Develop an ad for hiring such professional with these qualifications.
Educational qualification: Master’s degree in Health Informatics or Health Information Management.
Certification:
AHIMA Certifications (www.ahima.org):
RHIA (Registered Health Information Administrator
CPHI (Certified Professional in Health Informatics)
HIMSS Certification (www.himss.org):
CPHIMS (Certified Professional in Health Information and Management Systems).
Experience: 3-5 years in Information Technology in healthcare settings.
Resources:
Health Information Management: Concepts, Principles and Practice. 6th Ed: Chapter 26 – Project Management; pgs. 845-880.
www.indeed.com and search for Health Informatics professional and note the qualifications and experience required for the jobs.
Health informatics Specialist https://www.indeed.com/jobs?q=health%20informatics&l=US&advn=9204167268640757&vjk=6c5d692001b1a2d9
Manager Health Informatics
https://www.indeed.com/jobs?q=health%20informatics&l=US&start=10&vjk=e44329e6d0e6b138
Health Informatics Specialist: https://www.indeed.com/jobs?q=health%20informatics&l=US&start=10&vjk=d2198af0f4d6a446
PLEASE REFER TO GRADING RUBRIC WHEN CREATING ASSIGNMENT. THANK YOU