Readings Shapiro, Chapter 9 & 10. p. 87-102 Heen and Stone “Find the coaching in

Readings
Shapiro, Chapter 9 & 10. p. 87-102
Heen and Stone “Find the coaching in criticism,” (HBR-database)
Barnes “Managing Interpersonal Feedback.” see attached
Macher “Productive conversations.” see attached
1. This is an interactive presentation module on how to give feedback.
Watch – Interactive “Wrong-Way – Better-Way Feedback” Presentation
2. Watch this short video clip. It is a TEDEd talk that beautifully explains the ladder of Inference. I think it will help you think through the case as well as any similar experiences you have had.
http://ed.ted.com/lessons/rethinking-thinking-trevor-maber (5:30 min)
3. Then a video on why positive emotions help us.

This week we discuss the important topic of team accountability, which includes giving and receiving feedback and productive conversations. Be sure to watch all of the posted lectures and the short video clip on the ladder of inference.
I WANT 2 PAGES TOTAL
PAGE 1: respond with what resonated for you regarding this topic and that demonstrates you have completed all the assigned reading.
PAGE 2: Share your experiences of giving and receiving feedback and how it did or didn’t lead to team accountability. How might you apply the powerful Ladder of Inference?
I WANT THIS UNIVERSITY LEVEL