Learning Goal: I’m working on a business report and need an explanation and answ

Learning Goal: I’m working on a business report and need an explanation and answer to help me learn.Develop a 7-page process improvement plan for a provided scenario or a
business and process of your choice, using data to support your
recommendations. Introduction This portfolio work project, a process improvement plan, will help
you demonstrate competencies in process documentation, process analysis,
and process improvement. Scenario For this assessment, choose either Option 1 or Option 2. You do not
need to do both. You will apply one of these scenarios in the
Requirements below. Both options will be graded using the same scoring
guide. Option 1 Wild Dog Coffee Company, a locally owned company with a single
coffee shop location, serves a wide selection of espresso products,
small breakfast and lunch menu items, and a limited evening menu. The
company is planning to expand the business by adding an additional
location. While different menu items may be tested at the new location,
the espresso beverage preparation process will remain exactly the same.
The company wants to ensure that the espresso beverage preparation
process is documented and refined before the move. Option 2 Select a business and process of your choosing. Note: It is
recommended that you use the same business for each assessment in this
course. Before choosing a company, read all three of the assessments
thoroughly to ensure the following: The company fits the assessment requirements and you have access to the information needed to complete the assessment.
The business information is disclosed in the assessment for faculty’s reference.
You can distribute the business data without disclosing confidential information.
Contact faculty with questions. Your Role Option 1 You are one of three owners of Wild Dog Coffee Company. Your
background is primarily in operations. Your business partners’
backgrounds are in marketing and sales. While they are working on the
external aspects of the business that will bring customers in, you are
focused on making the internal customer-facing processes as efficient as
possible. You are preparing an analysis and recommendations that will
help manage a core process improvement for the successful opening of a
second location. Option 2 Your boss, a director, has tasked you with a process improvement
project. She is relying on you to prepare an analysis and
recommendations that can be presented to the executive team of the
company. Requirements Include the following in your process improvement plan: Assess the steps for a selected process.
Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.
If using Wild Dog Coffee Company, show the steps for preparing
an espresso beverage (for example, latté, cappuccino); there are two
steps that must be included: (1) order is submitted and (2) beverage is
handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.
Prepare a procedure documenting the selected process. At a
minimum, the procedure must document the following for your selected
process:
Metrics. Identify at least two metrics that
will be useful in determining how well the new process is performing. Be
sure to identify the target value of the metric and how you will
measure it.
For Wild Dog Coffee Company, it could be how well the beverage
preparation process is performing. A third metric is already identified
for you: order delivery time. (This is the time between when the order
is submitted and the time the beverage is handed to the customer.)
Procedure. This section describes each step of the process.
For Wild Dog Coffee Company, your procedure should be titled,
“Espresso Beverage Preparation Process.” Be sure to include order
submittal and handing the beverage to the customer as part of the
procedure.
Purpose (of the procedure). This section describes what the procedure is intended to do.
Analyze data for process changes for a selected process. Respond to the following questions:
Is the process centered? Provide the results of your
calculations and the rationale for your decision by thinking about the
process capability.
Is the process capable at 3-sigma? Provide the results of your
calculations and the rationale for your decision by thinking about the
process capability index.
Is the process in statistical control? Provide the appropriate
numbers and the rationale for your decision using a control chart for
individuals.
For Wild Dog Coffee Company, analyze the Beverage Service Times [XLSX]
data. This data is for 50 beverage preparation events and was collected
using their order processing system. Each individual order gets a
time-stamp when it is placed and again when the beverage is handed to
the customer. The senior barista thinks the beverage delivery times
should range between 2 and 3 minutes. The known process standard
deviation, which has been calculated on an on-going basis, is 0.5903
minutes.
Analyze the cause and effect of process variances.
Brainstorm possible sources of variation to create a
cause-and-effect diagram to help analyze potential sources of variation
in the espresso beverage preparation process at Wild Dog Coffee
Company or for your selected business’ process. Your diagram must
include at least four of the “6 Ms” (that is, management, manpower,
method, measurement, machine, materials).
Recommend quality and customer service improvements for a selected process.
Detail the results of your analysis for Wild Dog Coffee Company
or your selected business’ process to substantiate your recommendations.
Deliverable Format Requirements: The process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.
Use a process improvement plan template of your choice.
Related company standards: The process improvement plan is a professional document and should
therefore follow the corresponding MBA Academic and Professional
Document Guidelines (available in the MBA Program Resources), including
single-spaced paragraphs.
In addition to the title and reference pages, include the following in the appendix:
Flowchart.
Procedure.
Detailed results of order delivery time analysis.
Cause-and-effect diagram.
Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.
Use APA formatting for citations and references.
Evaluation By successfully completing this assessment, you will demonstrate
your proficiency in the following course competencies through
corresponding scoring guide criteria: Competency 1: Analyze how operations management theories and
models effect the development and delivery of products or services to
the marketplace.
Assess the steps for a selected process.
Competency 2: Use logistics and supply chain management tools to manage the distribution of products and services.
Prepare a procedure documenting a selected process.
Competency 3: Use data to evaluate the effect of operations management decisions on organizational goals.
Analyze data for process changes for a selected process.
Analyze the cause and effect of process variances.
Competency 4: Evaluate the effectiveness of operations management strategies to achieve quality and customer service goals.
Recommend quality and customer service improvements for a selected process.
Competency 5: Communicate business needs, opportunities, and strategies with multiple stakeholders.
Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.
Faculty will provide feedback as if they were the recipient of your
deliverable in the workplace, using the scoring guide. Refer to
the scoring guide to ensure that you meet the grading criteria for this
assessment before submission.
Requirements: 7 pages not including title page and references