The Process of Two-Way Communication . . . .  How will you keep the lines of com

The Process of Two-Way Communication . . . . 
How will you keep the lines of communication open when a student disagrees with your grading?
What is your approach?
How do your own non-verbals send a message?
What does the tone of your voice ‘say’ to the student?
How will you stay student focused vs. teacher focused? Jeanne