After reading Chapter 11 please discuss the following. The New Public Service is

After reading Chapter 11 please discuss the following.
The New Public Service is based on the concept that rather than attempting to control or steer government by deciding on its goals and directions, administrators should focus on building organizations that serve citizens and empower them to become part of the decision-making process. To accomplish this, what do administrators need to do?
Three paragraphs APA STYLE 

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