Process Flow

Process Flow

Operations Management concepts can be observed almost everywhere in our regular lives. The following assignment is focused on process flow concept. The purpose is to recognize Operations Management concept and its applicability in everyday life.

Think how you study or studied for a particular course. Construct a process flow diagram representing your study approach. Make sure to include three lanes: professor (1), student (aka you) (2), and system (e.g. D2L). The process flow should contain three (3) elements: process step box, decision box, and arrows. Please number each process step. Please use “start” and “end” oval icons to indicate the beginning and the end of the flow. Start and end icons should not be numbered.

After you constructed the process flow, analyze it, and think how you can improve it. Construct the second process flow that will show the improvements. Briefly describe your reasoning for the improvements.

The assignment must contain the following:

1. Title page with your name, course, and date
2. Description of your experience in a flow format (aka how you study now) and results it gives you
3. Description of your improved experience in a flow format (aka how you will study going forward) and the anticipated results it will give you
4. Justify why the improved experience flow will enable better results?
5. Proper grammar and punctuation
6. Reference(s) in the APA format at the end as the last page

Recommended assignment length approximately 4 pages, including the title and reference pages.

Please use one of the recommended free process flow tools stated below to construct your diagrams. There is no penalty for using other tools that you are aware of. If you have Visio, you may visio (not free).

Examples of the process flows are below (from the real business) – click on the links to view:

Complaint Management Process Flow – Overview

Complaint Management: Complaint Assignment Detailed Process

Free Flow Chart Recommended Tools

1. Draw.io – RECOMMENDED

a. Export to PDF or image (note: no watermark is shown behind the flow)

2. Smartdraw

a.  7 day free trial (note: will ask for an email address and password)

b. Export to PDF or image (note: watermark is shown on all export file formats, which is somewhat distracting)

3. Edraw

a.  Need to download first