Itroduction

This assignment will be submitted to Turnitin™.

Unit 2 Assignment Part A

Due Date

Give the student specific instructions on due date, time and unit and point value. 

Introduction

For this assignment you will be delivering bad news. You are a customer writing to a company.

Assignment Instructions

In this scenario, you have ordered groceries from Fresh and Friendly Foods delivery service. Your delivery contained the wrong items. You did not receive any of the items you ordered. In fact, you now have 100 pounds of fresh fish sitting on your counter. 

Obviously, you are not happy with Fresh and Friendly Foods. You plan to let them know that you are not satisfied by writing them a formal complaint in the form of an email. Their return policy states that you have 24 hours to file a refund request by contacting Returns@FFF.com.

Fresh and Friendly Foods receives many emails, so your email should be concise. It must include an image of the order received as proof. If you do not know how to insert an image in Word, visit Microsoft’s Support website. 

Part B

Assignment Instructions

In this scenario, you work for Fresh and Friendly Foods. You need to respond to the customer complaint from the Unit 2 Assignment Part A.

This email should also be concise and professional, and follow the guidelines from the LinkedIn Learning Video: Writing Customer Service Emails.