Research Assignment Instructions: Read the attached case study by Ton and Reavi

Research Assignment
Instructions: Read the attached case study by Ton and Reavis (2017). Analyze the case study by
completing the following areas:
·
Case summary
Problems/Issues
Discuss
how a performance scorecard would be useful for Quest Diagnostics or
another tool for improving operations.
What
methods could they use to improve quality performance?
If
you were the CEO of Quest Diagnostics, how would you approach the issues?
What would be your recommendations/action plan?
Requirements:
Provide a detailed case analysis using APA format-title page, at least 3 references
and in-text citations. Length requirement: minimum 550 words. This does
not include the title page and reference list.

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