Research Assignment Instructions: Read the attached case study by Ton and Reavis (2017). Analyze the case study by completing the following areas: · Case summary Problems/Issues Discuss how a performance scorecard would be useful for Quest Diagnostics or another tool for improving operations. What methods could they use to improve quality performance? If you were the CEO of Quest Diagnostics, how would you approach the issues? What would be your recommendations/action plan? Requirements: Provide a detailed case analysis using APA format-title page, at least 3 references and in-text citations. Length requirement: minimum 550 words. This does not include the title page and reference list.