Please create an original response to each of the following:
1) As a middle manager, you ask staff to use a suggestion box to offer ideas to improve agency functioning. In the past, staff had not taken the suggestion box seriously, mostly using it to discard gum wrappers. How do you convince staff to take the suggestion box more seriously?
2) Suppose you wanted to encourage the media to highlight the work of your agency. How would you generated a story featuring one of your clients (being mindful that client confidentiality and privacy must be respected)? What do you hope to accomplish by having a feature presented in the media?
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