Challenge: Selecting the Right Candidate (Internal-External)
Prepare a 3-4 page analysis
considering several possible courses of action that could be used to address
issues within a company. You will state how and why you would take each course
of action, or if you would not take a specific action, explain why not.
For this assessment,
imagine that you are the Vice President of Human Resources (VP of HR) for
CapraTek. The Western sales division has had more turnover than any other
part of the company. Since 2010, there have been six different sets of
directors and deputy directors for the organization. In three years, the
Western sales division has lost 80% of its clients. The other sales division
has only lost 2% of its clients. The marketing-science office at the corporate
level has been deeply involved in redesigning product development and sales
processes, which have become more complicated. It has also become harder for
customers to qualify for financing. These actions, while presented as
quality efforts, have not led to positive outcomes. Over time, these conditions
have raised prices above all competitors. While the organization’s products are
of great quality, some products could be over-engineered and possibly too taste
Aside from the low
morale, the level of turnover at the senior ranks of the division has done harm
to employees at all levels of the division. Frontline sales professionals,
supervisors, support staff, support leaders, middle managers, and stakeholders
are confused about quality standards and approval stages. The CapraTek CEO and
COO have consistently selected sales directors and deputy directors from
outside the organization, but all were soon terminated for poor performance.
The next set of directors was selected internally from the sales professionals,
and they were terminated after about 18 months. Additionally, the job
description for this position has been studied and refined multiple times; this
is not the issue or answer for this assessment.
As the VP of HR,
consider the following actions and for each one:
Describe whether you would execute this action.
If you would execute this action, explain how and why.
If you would not execute this action, explain why not.
Actions to Consider
Seek consulting services: Seek
consulting services from a professional search firm that will take the
place of the company human resources staff performing the recruiting
effort. The private firm will perform the search for candidates and
conduct pre-assessments and interviews before the final candidates are
presented to the company. Provide evidence as to why this would be a good
Hire from within: Continue
to hire candidates from within the organization using the current process
of allowing HR and the CEO and COO to make the selections. Provide
evidence-based rationale to support your decision.
Conduct an internal Search: Begin
an intense internal search within CapraTek for director and deputy
director positions to be run by HR, leading to a robust list of
candidates for consideration. Describe why or why you would not take this
course of action.
Prepare a 3–4 page analysis
that states how and why you would take each course of action, or if you would
not take a specific action, explain why not. All three Actions to Consider must
be addressed. Along with your recommendations, include the following:
options available for addressing issues with employee turnover, product
development and the sales process, rise in product prices, and operational
pros and cons of taking each action.
whether you would take each action.
available options could be executed.
briefly what steps you would take to accomplish any of the actions you
would choose to take.
rationale for each decision to either take or not take a course of action.
factors that influenced your decision.
material from your references to support your conclusions.
The deliverable for this
assessment applies professional skills in Human Resources Management (HRM) to
workplace situations which you will likely encounter in your day to day work in
HRM. As part of your learning, we focus on the development of effective professional
communication skills for the workplace.
plan should be 3–4 typed, double-spaced pages, not including the cover and
sheet should include your name, the course number, assessment title, and
date. No other information is required on this page.
Each of the
three Actions to Consider should be addressed.
pages (reference list) should be the last page or pages.
sure that your assessment writing is well-organized, using headings and
subheadings to organize content for the reader.
Font and font size: Times
New Roman, 12-point.
Resources: Use at
least two scholarly or academic sources.
your assertions with data and in-text citations. Use current APA
format for in-text citations and create a reference list at the end of
APA formatting: Resources
and in-text citations are formatted according to current APA Style and Format guidelines.
purpose, in an appropriate tone and style, incorporating supporting
evidence and adhering to organizational, professional, and scholarly
Write for a
specific audience, using the vernacular of the profession.
spell-check and other tools to ensure correct spelling and grammar.
Analyze options available
for addressing issues with employee turnover, product development and the sales
process, rise in product prices, and operational morale.
analyzes options available for addressing issues with employee turnover,
product development and the sales process, rise in product prices, and
Explain how available
options could be executed.
Explains how available
options could be executed, and uses professionally validated criteria to
evaluate the possible benefits.
Provide the rationale for
each decision to either take or not take a course of action.
Provides the rationale
for each decision to either take or not take a course of action, and uses
professionally validated criteria to evaluate the appropriateness of the
Support main points and
recommendations with relevant and credible evidence.
Supports main points
and recommendations with relevant, credible, and convincing evidence.
Skillfully combines virtually error-free source citations with a perceptive and
coherent synthesis of the evidence.
Address the appropriate
audience, using familiar, discipline-specific language and terminology.
appropriate audience, using familiar, discipline-specific language and
terminology. Uses precise and accurate vocabulary and effective word choice for
articulate, fluent expression.