Anna Lenox recently accepted a new position as a marketing director at a medium-

Anna Lenox recently accepted a new position as a marketing director at a medium-sized 350-bed hospital in a major metropolitan city. In her first meeting with the hospital CEO, he said, “Anna, we have a real challenge to deal with. I have established a patient ombudsperson who used to be part of our volunteer office. She has been a great contributor to the organization, and her spouse is a senior member of the hospital staff. The problem is several people have written into the local paper recently complaining that the hospital has not addressed their complaints, and honestly some of these issues are pretty minor. However, last week, we had a pretty serious major clinical problem that the chief medical officer had to get involved in. I just don’t know what people want anymore. We have always tried to treat patients respectfully and fairly.” I think it’s time we have a discussion with the leadership team. I’d like you to lead this discussion.
Explain the four forms of justice that individuals want from an organization.