Please read the attached case and respond to the following 2 questions: 1.Imagin

Please read the attached case and respond to the following 2 questions:
1.Imagine you are a manager at this organization. How can you help your customer service reps manage their emotions at work?
2.If you were a recruiter for a customer-service call center, what personality types would you prefer to hire and why? In other words, what individual differences are likely to affect whether an employee can handle customer abuse on a day to day basis?

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